Child Support Specialist I — Case Manager & Outreach

State-of-Delawar; Hares Corner (DE); On-site; USD 42,000 - 52,000; Full time

Job summary

DHSS in Delaware's Customer Service Unit (DCSS) seeks a detail-oriented professional to manage child support cases. You will conduct interviews, research case records, and update databases to establish paternity and enforce support orders.

The role emphasizes bilingual fluency in Spanish and English, collaboration with state agencies, and adherence to regulatory procedures. A associate degree or higher and at least six months of related experience are required.

Qualifications

• Associates degree or higher in Behavioral or Social Science or related field.
• Six months experience in case management and related tasks.
• Six months experience in interviewing clients and families to obtain facts, explore issues and identify actions.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.

Responsibilities

• Interview obligees and assess needs to determine actions.
• Update case records with location of non-custodial and custodial parents, assets, and paternity.
• Access state, national, and local databases for processing, establishment, and enforcement of child support cases.
• Prepare petitions, motions, wage attachments, and related legal documents.

Skills

Case management

Interviewing

Research

Record keeping

Education

Associate degree or higher

Tools

Delaware Child Support System

Automated information systems

Job description

DHSS in Delaware's Customer Service Unit (DCSS) seeks a detail-oriented professional to manage child support cases. You will conduct interviews, research case records, and update databases to establish paternity and enforce support orders.

The role emphasizes bilingual fluency in Spanish and English, collaboration with state agencies, and adherence to regulatory procedures. A associate degree or higher and at least six months of related experience are required.