Child Support Specialist I

State-of-Delawar; Hares Corner (DE); On-site; USD 42,000 - 52,000; Full time

Job summary

DHSS in Delaware's Customer Service Unit (DCSS) seeks a detail-oriented professional to manage child support cases. You will conduct interviews, research case records, and update databases to establish paternity and enforce support orders.

The role emphasizes bilingual fluency in Spanish and English, collaboration with state agencies, and adherence to regulatory procedures. A associate degree or higher and at least six months of related experience are required.

Qualifications

• Associates degree or higher in Behavioral or Social Science or related field.
• Six months experience in case management and related tasks.
• Six months experience in interviewing clients and families to obtain facts, explore issues and identify actions.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.

Responsibilities

• Interview obligees and assess needs to determine actions.
• Update case records with location of non-custodial and custodial parents, assets, and paternity.
• Access state, national, and local databases for processing, establishment, and enforcement of child support cases.
• Prepare petitions, motions, wage attachments, and related legal documents.

Skills

Case management

Interviewing

Research

Record keeping

Education

Associate degree or higher

Tools

Delaware Child Support System

Automated information systems

Job description

Introduction

Make a Difference with DHSS Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas. We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

This position is located in the Customer Service Unit of DCSS and candidate will be part of a call center responsible for answering all incoming calls. The contact could be face to face, via phone, e-mail, in court, or in the office setting. The incumbent will perform research and case management via various databases; such as, the Delaware Child Support System, and other governmental automated systems.

Career Ladder

Upon satisfactory completion of department promotional standards and job requirements, employees may be eligible to be promoted to the next level.

Selective Requirement

Selective Requirements must be met in addition to the job requirements. Applicants who do not possess the selective requirement will not be qualified. Read, write, speak Spanish and English fluently.

Essential Functions

• Interview obligees and assess their needs to determine the appropriate course of action.
• Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of paternity.
• Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
• Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
• Review case record to answer questions from obligee/obligor, employers, in state and out-of-state agencies, and elected officials. Document all inquiries in an automated system.
• Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
• Maintain records and reports and shares information with other public/private agencies.
• Interview obligee/obligor to elicit sensitive information from persons of various socio-economic backgrounds.
• May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
• Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.

Job Requirements

• Possession of an Associates degree or higher in Behavioral or Social Science or related field.
• OR
• Six months experience in case management which includes assessing, planning, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
• Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months experience in narrative report writing.
• Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.

Conditions of Hire

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County. Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire. This position is a classification organized under an exclusive bargaining representative (labor organization) that has been elected by employees as their representative for collective bargaining and other applicable terms and conditions of employment, in accordance with Title 29, Chapter 59 and Title 19, Chapter 13 and 16. This position is covered by a collective bargaining agreement based on its individual terms. Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DHSS does not provide employment-based sponsorship.

Benefits

To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.

Accommodations

• Accommodations are available for applicants with disabilities in all phases of the application and employment process.
• Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.
• If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].
• The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.