Bilingual Child Support Specialist I

State of Delaware; Delaware; On-site; USD 42,000 - 54,000; Full time

Job summary

The State of Delaware seeks a Child Support Specialist I for the Department of Health and Social Services (DHSS). The role supports the Customer Service Unit in the DCSS, handling calls, case research, and document preparation across multiple systems.

The position requires an Associate degree or practical case management experience, and fluency in Spanish and English. A collaborative environment with opportunities for professional growth is offered.

Qualifications

• Associates degree or higher in Behavioral or Social Science or related field.
• Six months experience in case management including assessing, planning and evaluating options and services to meet human service needs.
• Six months experience in interviewing clients and their families to obtain facts, explore issues and identify courses of action.
• Six months experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
• Six months experience in narrative report writing.
• Knowledge of math such as addition, subtraction, multiplication, division, percentages, or decimals.

Responsibilities

• Interview obligees and assess their needs to determine the appropriate course of action. Update case records to include location of non-custodial parent and custodial parent, asset identification, and establishment of paternity.
• Access multiple national, state, and local jurisdiction database systems to gather information for the processing, establishment, and enforcement of child support cases.
• Research/review obligees/obligors case record to prepare petitions, motions, wage attachments, and various legal documents.
• Review case record to answer questions from obligee/obligor, employers, in state and out-of-state agencies, and elected officials. Document all inquiries in an automated system.
• Refer obligee/obligor to other public/private agencies for services appropriate for their needs.
• Maintain records and reports and shares information with other public/private agencies.
• Interview obligee/obligor to elicit sensitive information from persons of various socio-economic backgrounds.
• May provide outreach/education programs by working with various public and private social service agencies, schools, and correctional facilities.
• Recognize crisis/dangerous situations and avoid/defuse through application of appropriate procedures/processes.

Skills

Spanish fluency

English fluency

Education

Associate's degree or higher in Behavioral or Social Science or related field

Job description

The State of Delaware seeks a Child Support Specialist I for the Department of Health and Social Services (DHSS). The role supports the Customer Service Unit in the DCSS, handling calls, case research, and document preparation across multiple systems.

The position requires an Associate degree or practical case management experience, and fluency in Spanish and English. A collaborative environment with opportunities for professional growth is offered.