Impactful Case Manager & Resource Navigator

A New Leaf; Mesa (AZ); On-site; USD 54,443,000 - 59,926,000; Full time

Job summary

A New Leaf in Mesa, AZ is seeking a Case Manager to provide direct case management and resource navigation for MesaCAN - Client Emergency Services. This role handles intake, eligibility screening, referrals, and documentation, aligning with program guidelines and regulatory requirements to deliver client-centered service.

Responsibilities include conducting eligibility assessments, coordinating resources, and maintaining accurate case records while communicating clearly with clients and

Qualifications

• Two years of related case management experience.
• Experience with intake, eligibility screening, and resource navigation preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Conduct client intake, screening, and needs assessments to identify potential eligibility for MesaCAN programs.
• Review client inquiries and referrals, communicate program requirements, and collect documentation for eligibility determinations.
• Conduct eligibility assessments and re-assessments for programs per guidelines and funding.
• Verify income, household, residency, and other eligibility information with supporting documentation.
• Process approved client assistance and benefits according to procedures and funding.
• Maintain complete and accurate client records with demographics, eligibility, notes, services, and referrals.
• Provide ongoing case management and follow-up based on client needs and service plans.
• Assist clients in accessing community resources and benefits to address needs and goals.
• Coordinate referrals with community partners and A New Leaf programs.

Skills

Case management

Resource navigation

Client intake

Eligibility screening

Documentation

Communication

Bilingual English/Spanish

Education

High school diploma or GED

Associate degree in Human Services or related field

Job description

A New Leaf in Mesa, AZ is seeking a Case Manager to provide direct case management and resource navigation for MesaCAN - Client Emergency Services. This role handles intake, eligibility screening, referrals, and documentation, aligning with program guidelines and regulatory requirements to deliver client-centered service.

Responsibilities include conducting eligibility assessments, coordinating resources, and maintaining accurate case records while communicating clearly with clients and