Behavioral Health Case Navigator: Outreach & Coordination

La Frontera EMPACT - Suicide Prevention Center; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous PTO

Medical plans

Dental plans

Vision plans

403(b) retirement plan

Licensure Reimbursement

Tuition Reimbursement

Elder Care assistance

Pet Insurance

Job summary

EMPACT-SPC, part of La Frontera Arizona, seeks a SMI Case Management Navigator to provide outreach and engagement and coordinate services per the individualized service plan (ISP). You will document progress toward recovery and communicate with families, behavioral health, medical and dental providers, and community resources.

Working hours are Monday–Friday, 8:00 am–5:00 pm. The role requires at least a high school diploma or GED, with a preference for a bachelor’s degree, and at least one year

Qualifications

• Bachelor’s degree is preferred; minimum of High School Diploma or GED is required.
• At least one year of case management experience in the community behavioral health field.
• Experience conducting outreach and engagement with the seriously mentally ill, homeless population.
• Strong written and oral communication skills.
• Ability to work in the community with minimal supervision.
• Must have a Fingerprint Clearance Card or be eligible to obtain one.
• Must be at least 21 years of age at time of employment.

Responsibilities

• Provide outreach to members not currently engaged in services, educate, communicate, and coordinate care with consumer, their family, behavioral health, medical and dental providers, community resources and others in ensuring that all services prescribed in the individualized service plan are implemented.
• Provide assistance in maintaining, monitoring and modifying covered behavioral health services.
• Provide brief telephone or face to face interactions with a person, family or other involved party for the purpose of screening and assessing for level of care.
• Provide assistance in finding necessary resources other than covered services to meet basic needs.
• Serve as a point of contact for behavioral health services and to ensure ongoing collaboration including the communication of appropriate clinical information with other involved parties as appropriate and coordination of care with a person's family, behavioral and general medical and dental health care providers, community resources, and other involved supports including educational, social, judicial, community and other State agencies.
• Complete brief assessments and service plans to focus on coordination of services between multiple agencies or continued outreach services.
• Provide transportation to consumer as appropriate and determined by the clinical team.
• Collaborate with the person and his/her family or significant others to implement an effective service plan, explaining the available clinical options to the team, including the advantages and disadvantages of each option.
• Maintain the person's comprehensive clinical record, including documentation of activities performed as part of the service delivery process (e.g., assessments, provision of services, coordination of care, discharge planning).
• Provide continuous evaluation of the level of care determination and make recommendations for changes in level of care to supervisor.
• Adhere to the agency's policies and procedures. Comply with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.
• Perform additional related duties and participate in agency fund-raising activities, as requested.

Skills

Outreach & engagement

Case management

Communication

Microsoft Office

Electronic Health Record experience

Education

Bachelor’s degree preferred

High School Diploma or GED required

Tools

Electronic Health Record system

Microsoft Office

Job description

EMPACT-SPC, part of La Frontera Arizona, seeks a SMI Case Management Navigator to provide outreach and engagement and coordinate services per the individualized service plan (ISP). You will document progress toward recovery and communicate with families, behavioral health, medical and dental providers, and community resources.

Working hours are Monday–Friday, 8:00 am–5:00 pm. The role requires at least a high school diploma or GED, with a preference for a bachelor’s degree, and at least one year