Impactful Case Manager: Client Advocacy & Service Planning

Volunteers of America Los Angeles; Camden (NJ); On-site; USD 42,000 - 66,000; Full time

Job summary

Volunteers of America Los Angeles is seeking a dedicated case manager to assess clients, develop service plans, and coordinate support services. You will lead meetings, connect clients to resources, and monitor progress within approved policies.

The role requires documenting outcomes, participating in Team meetings, and maintaining confidentiality across all contacts and records. Strong communication and organizational skills are essential.

Qualifications

Responsibilities

• Conduct orientation and assessment of all new clients via the approved agency Assessment Tools.
• Complete Service Plans on all assigned clients based on approved agency assessment tools with client input.
• Monitor and document client progress according to funding source standards and/or operational policy and procedures.
• Update service plan with client input.
• Schedule and facilitate case management meetings with clients as required.
• Identify and/or develop resources and link clients to needed services.
• Facilitate scheduled workshops/programs/groups addressing client's needs.
• Fulfill obligations of training agreements entered into for core curriculum programs.
• Develop appropriate discharge plan on all assigned clients as per contractual requirements.
• Facilitate house meetings as needed.
• Participate in required internal/external Treatment Team meetings.
• Complete all required reports and other documentation.
• Demonstrate competency in program related certifications.
• Provide support to program assistant function.
• Act as liaison between funding source and community resources and program.
• Advocate on behalf of needs of program participants (clients).
• Ensure access to appropriate recreational venues.
• Attend hearings as subpoenaed or assigned.
• Interact verbally and non-verbally with all clients, staff, and outside contacts professionally with respect and courtesy.
• Maintain client and staff confidentiality in compliance with administrative policies and procedures.
• Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.

Job description

Volunteers of America Los Angeles is seeking a dedicated case manager to assess clients, develop service plans, and coordinate support services. You will lead meetings, connect clients to resources, and monitor progress within approved policies.

The role requires documenting outcomes, participating in Team meetings, and maintaining confidentiality across all contacts and records. Strong communication and organizational skills are essential.