Impactful Career Services Case Manager (Workforce)

SIJCC; New York (NY); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA & Dependent Care

Long-term disability

Short-term disability

Life Insurance

Pension / 403B

Free membership

Generous time off

Job summary

The JCC of Staten Island is seeking a Career Services Case Manager (Workforce) to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, provide coaching, assist with resumes and job applications, connect participants to opportunities and resources, maintain confidential records, and collaborate with community

Qualifications

• Bachelor’s degree in social work, human services, psychology, counseling, education, workforce development, or a related field.
• At least two years of relevant case management/workforce development experience.
• Ability to engage and build trust with diverse individuals.
• Strong organizational, time-management, and follow-up skills.
• Excellent verbal, written, and interpersonal communication.
• Ability to manage multiple participants, priorities, and deadlines.
• Experience maintaining confidential records and detailed case documentation.
• Proficiency with Microsoft Office, Google Workspace, databases, and electronic case-management systems.
• Ability to work independently while contributing to a team.

Responsibilities

• Conduct participant intake, eligibility screening, and comprehensive needs assessments.
• Develop individualized service plans based on each participant’s employment, education, and career goals.
• Provide ongoing case management, career coaching, and motivational support.
• Assist participants with résumé development, job applications, interview preparation, workplace readiness, and job-search strategies.
• Connect participants to employment opportunities, occupational training, educational programs, benefits, and supportive services.
• Identify barriers to employment and coordinate appropriate referrals to internal and community-based resources.
• Maintain consistent communication with participants and conduct timely follow-up.
• Monitor participant progress toward established goals and required program milestones.
• Maintain accurate, confidential, and timely case notes, participant files, attendance records, referrals, and outcome documentation.
• Enter and update participant information in required databases and tracking systems.
• Support participant recruitment, outreach, orientation, workshops, and program events.
• Collaborate with Career Services staff, employers, training providers, educational institutions, and community partners.
• Assist with employment placement, retention tracking, and follow-up services.
• Ensure that services and documentation comply with grant requirements, agency policies, and established deadlines.
• Participate in team meetings, case conferences, professional development, and program evaluation activities.
• Perform other related duties as assigned.

Skills

Interpersonal communication

Organization

Time management

Follow-up

Verbal communication

Written communication

Multitasking

Independent work

Education

Bachelor's degree in related field

Tools

Microsoft Office

Google Workspace

Databases

Electronic case-management systems

Job description

The JCC of Staten Island is seeking a Career Services Case Manager (Workforce) to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, provide coaching, assist with resumes and job applications, connect participants to opportunities and resources, maintain confidential records, and collaborate with community