Career Services Coach & Case Manager (Workforce)

Staten Island JCC; New York (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Subsidized medical

Dental coverage

Vision coverage

FSA

Dependent Care

LTD

STD

Life Insurance

Pension

403B

Program discounts

Free membership

Ample time off

Job summary

Staten Island JCC seeks a Career Services Case Manager (Workforce) to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You are a motivated, compassionate and highly organized professional with experience in case management, workforce development, career coaching, or human services and the ability to build trusting relationships with individuals who may

Qualifications

• Bachelor's degree in social work, human services, psychology, counseling, education, workforce development, or a related field.
• At least two years of relevant experience in case management, workforce development, career coaching, or human services.
• Ability to engage and build trust with individuals from diverse backgrounds.
• Strong organizational, time-management, and follow-up skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple participants, priorities, and deadlines.
• Experience maintaining confidential records and detailed case documentation.
• Proficiency with Microsoft Office, Google Workspace, databases, and electronic case-management systems.

Responsibilities

• Conduct participant intake, eligibility screening, and comprehensive needs assessments.
• Develop individualized service plans based on each participant’s goals.
• Provide ongoing case management, career coaching, and motivational support.
• Assist participants with résumé development, applications, interview prep, and job-search strategies.
• Connect participants to employment opportunities, training, education, benefits, and services.
• Identify barriers to employment and coordinate referrals to internal and community resources.
• Maintain consistent communication with participants and conduct timely follow-up.
• Monitor progress toward goals and program milestones.
• Maintain accurate, confidential participant files, notes, attendance, referrals, and outcomes.
• Enter and update participant information in required systems.
• Support recruitment, outreach, orientation, workshops, and program events.
• Collaborate with staff, employers, training providers, educational institutions, and community partners.
• Assist with employment placement, retention tracking, and follow-up services.
• Ensure services and documentation comply with grant requirements and deadlines.
• Participate in team meetings, case conferences, professional development, and program evaluation.

Skills

Case management

Workforce development

Career coaching

Human services

Communication

Documentation

Follow-through

Education

Bachelor's degree in social work / related field

Tools

Microsoft Office

Google Workspace

Databases

Electronic case-management systems

Job description

Staten Island JCC seeks a Career Services Case Manager (Workforce) to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You are a motivated, compassionate and highly organized professional with experience in case management, workforce development, career coaching, or human services and the ability to build trusting relationships with individuals who may