Career Services Case Manager: Empower Futures

The Jewish Agency for Israel; New York (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

FSA and Dependent Care

LTD, STD, Life Insurance

Pension, 403B

Generous time off

Free membership

Job summary

The Jewish Community Center of Staten Island is seeking a Keystone Case Manager to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, provide ongoing case management and job-search assistance, and collaborate with employers, training providers, and community partners to connect participants with

Qualifications

• Bachelor’s degree in social work, human services, psychology, counseling, education, workforce development, or a related field.
• At least two years of relevant experience in case management, workforce development, career coaching, employment services, or human services.
• Demonstrated ability to engage and build trust with individuals from diverse backgrounds.
• Strong organizational, time-management, and follow-up skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple participants, priorities, and deadlines.
• Experience maintaining confidential records and completing detailed case documentation.
• Proficiency with Microsoft Office, Google Workspace, databases, and electronic case-management systems.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Conduct participant intake, eligibility screening, and comprehensive needs assessments.
• Develop individualized service plans based on each participant’s employment, education, and career goals.
• Provide ongoing case management, career coaching, and motivational support.
• Assist participants with résumé development, job applications, interview preparation, workplace readiness, and job-search strategies.
• Connect participants to employment opportunities, occupational training, educational programs, benefits, and supportive services.
• Identify barriers to employment and coordinate appropriate referrals to internal and community-based resources.
• Maintain consistent communication with participants and conduct timely follow‑up.
• Monitor participant progress toward established goals and required program milestones.
• Maintain accurate, confidential, and timely case notes, participant files, attendance records, referrals, and outcome documentation.
• Enter and update participant information in required databases and tracking systems.
• Support participant recruitment, outreach, orientation, workshops, and program events.
• Collaborate with Career Services staff, employers, training providers, educational institutions, and community partners.
• Assist with employment placement, retention tracking, and follow‑up services.
• Ensure that services and documentation comply with grant requirements, agency policies, and established deadlines.
• Participate in team meetings, case conferences, professional development, and program evaluation activities.
• Perform other related duties as assigned.

Skills

Case management

Workforce development

Communication

Organization

Microsoft Office

Google Workspace

Databases

Electronic case-management

Education

Bachelor’s degree in social work or related field

Tools

Microsoft Office

Google Workspace

Case management software

Job description

The Jewish Community Center of Staten Island is seeking a Keystone Case Manager to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, provide ongoing case management and job-search assistance, and collaborate with employers, training providers, and community partners to connect participants with