Career Services Coach & Case Manager

Jewish Community Center Of Staten Island; New York (NY); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

FSA and Dependent Care

Long-term disability

Short-term disability

Life Insurance

Pension

403B

Employee discounts

Free membership

Generous time off

Job summary

Jewish Community Center Of Staten Island is seeking a Career Services Case Manager (Workforce) to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, and provide ongoing coaching and follow-up to help participants overcome barriers and achieve milestones.

Qualifications

• Bachelor’s degree or higher in a related field.
• At least two years of relevant experience in case management, workforce development, or employment services.
• Ability to engage and build trust with individuals from diverse backgrounds.
• Strong organizational, time-management, and follow-up skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple participants, priorities, and deadlines.
• Experience maintaining confidential records and completing detailed documentation.

Responsibilities

• Conduct participant intake, eligibility screening, and comprehensive needs assessments.
• Develop individualized service plans based on each participant’s employment, education, and career goals.
• Provide ongoing case management, career coaching, and motivational support.
• Assist participants with résumé development, job applications, interview preparation, and workplace readiness.
• Connect participants to employment opportunities, training programs, benefits, and services.
• Identify barriers to employment and coordinate referrals to internal and community resources.
• Maintain regular communication with participants and timely follow-up.
• Monitor progress toward goals and program milestones.
• Maintain confidential, timely case notes and participant files.
• Enter and update participant information in required databases and tracking systems.
• Support recruitment, outreach, orientation, workshops, and program events.
• Collaborate with staff, employers, training providers, and community partners.
• Assist with employment placement, retention tracking, and follow-up services.
• Ensure services and documentation comply with grant requirements and deadlines.
• Participate in team meetings, case conferences, and program evaluation.

Skills

Case management

Workforce development

Career coaching

Human services

Communication

Documentation

Follow-through

Education

Bachelor’s degree in social work, human services, psychology, counseling, education, workforce development, or related field

Tools

Microsoft Office

Google Workspace

Databases

Electronic case-management systems

Job description

Jewish Community Center Of Staten Island is seeking a Career Services Case Manager (Workforce) to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, and provide ongoing coaching and follow-up to help participants overcome barriers and achieve milestones.