Career Services Case Manager & Coach

Bernikow JCC Staten Island; New York (NY); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental and Vision

Pension/403B

Generous time off

Free membership

Job summary

Bernikow JCC Staten Island is seeking a Keystone Case Manager to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, offer coaching, assist with résumé and job-search readiness, and coordinate referrals to community resources. Strong organizational, documentation, and communication skills are essential.

Qualifications

• Bachelor’s degree in social work, human services, psychology, counseling, education, workforce development, or a related field.
• At least two years of relevant experience in case management, workforce development, career coaching, employment services, or human services.
• Demonstrated ability to engage and build trust with individuals from diverse backgrounds.
• Strong organizational, time-management, and follow-up skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple participants, priorities, and deadlines.
• Experience maintaining confidential records and completing detailed case documentation.
• Proficiency with Microsoft Office, Google Workspace, databases, and electronic case-management systems.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Conduct participant intake, eligibility screening, and comprehensive needs assessments.
• Develop individualized service plans based on each participant’s employment, education, and career goals.
• Provide ongoing case management, career coaching, and motivational support.
• Assist participants with résumé development, job applications, interview preparation, workplace readiness, and job-search strategies.
• Connect participants to employment opportunities, occupational training, educational programs, benefits, and supportive services.
• Identify barriers to employment and coordinate appropriate referrals to internal and community-based resources.
• Maintain consistent communication with participants and conduct timely follow-up.
• Monitor participant progress toward established goals and required program milestones.
• Maintain accurate, confidential, and timely case notes, participant files, attendance records, referrals, and outcome documentation.
• Enter and update participant information in required databases and tracking systems.
• Support participant recruitment, outreach, orientation, workshops, and program events.
• Collaborate with Career Services staff, employers, training providers, educational institutions, and community partners.
• Assist with employment placement, retention tracking, and follow-up services.
• Ensure that services and documentation comply with grant requirements, agency policies, and established deadlines.
• Participate in team meetings, case conferences, professional development, and program evaluation activities.
• Perform other related duties as assigned.

Skills

Case management

Communication

Organization

Documentation

Follow-up

Education

Bachelor’s degree in social work or related field

Tools

Microsoft Office

Google Workspace

Databases

Electronic case-management systems

Job description

Bernikow JCC Staten Island is seeking a Keystone Case Manager to join its Career Services Department. The Case Manager will provide individualized support to program participants as they work toward employment, education, training, and long-term career goals.

You will conduct intake, develop service plans, offer coaching, assist with résumé and job-search readiness, and coordinate referrals to community resources. Strong organizational, documentation, and communication skills are essential.