Impactful 911 Call Taker - Start Your Public Safety Career

Public Safety Dispatch Network; Blanco (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Public Safety Dispatch Network seeks a 911 Call Taker in Blanco to greet callers, gather essential information, and prioritize emergencies for dispatch teams. The role involves handling both emergency and nonemergency lines, confirming locations, and documenting details for responders.

You will follow scripted questions, input data into dispatch software, and relay critical information promptly. Training, certifications, and ongoing assessments ensure accuracy and caller privacy are maintained.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service, telephone support, or public safety helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

Public Safety Dispatch Network seeks a 911 Call Taker in Blanco to greet callers, gather essential information, and prioritize emergencies for dispatch teams. The role involves handling both emergency and nonemergency lines, confirming locations, and documenting details for responders.

You will follow scripted questions, input data into dispatch software, and relay critical information promptly. Training, certifications, and ongoing assessments ensure accuracy and caller privacy are maintained.