Impactful 911 Call Taker & Dispatcher (Varied Shifts)

Public Safety Dispatch Network; Vadito (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

Public Safety Dispatch Network in Vadito, NM is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm incident location and caller callback information, and document details for the dispatch team.

Call-takers may train for both call-taking and radio dispatch, depending on the agency. The role involves handling emergency and nonemergency lines, entering information into software, and coordinating with responders while maintaining caller

Qualifications

• A high school diploma or recognized equivalent is commonly required. Previous customer service, telephone support, or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Vadito, NM is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm incident location and caller callback information, and document details for the dispatch team.

Call-takers may train for both call-taking and radio dispatch, depending on the agency. The role involves handling emergency and nonemergency lines, entering information into software, and coordinating with responders while maintaining caller