Impactful 24/7 Crisis Line & Dispatch Specialist

Transitions Mental Health Asso; Oregon; Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health, dental, vision

403b retirement with up to 5% employer

Paid vacation/holiday

Paid sick time

Employee perks

Job summary

Transitions – Mental Health Association seeks a Crisis Line & Dispatch Specialist for the Central Coast Hotline/ Mobile Crisis Team in San Luis Obispo. The role provides 24/7 crisis support by phone and text, triage, de-escalation, resource linkage, and dispatch coordination for callers and partners across the county.

Cross-trained to perform hotline and crisis dispatch duties, you will review EHR systems, identify services, determine response pathways, and coordinate dispatch to teams while

Qualifications

• Must be available to work 24/7 shifts including days, evenings, overnights, weekends and holidays.
• Experience assisting individuals in a mental health crisis is preferred.
• Spanish bilingual preferred.

Responsibilities

• Answer crisis calls and texts from the public and referring partners, providing emotional support, de-escalation, crisis triage and resource referrals.
• Determine appropriate response based on program protocols and coordinate dispatch to the appropriate team.
• Maintain awareness of field team schedules and coordinate timely deployment.
• Coordinate psychiatric placement and transportation as needed and document outcomes in approved systems.
• Promote trauma-informed practices in all services and maintain clear, empathetic communication.

Skills

Crisis intervention

Communication skills

Empathy

Trauma-informed approach

Tools

SmartCare EHR

Dispatch software

Tracking tools

Job description

Transitions – Mental Health Association seeks a Crisis Line & Dispatch Specialist for the Central Coast Hotline/ Mobile Crisis Team in San Luis Obispo. The role provides 24/7 crisis support by phone and text, triage, de-escalation, resource linkage, and dispatch coordination for callers and partners across the county.

Cross-trained to perform hotline and crisis dispatch duties, you will review EHR systems, identify services, determine response pathways, and coordinate dispatch to teams while