Impact Programs Associate: Operations & Community Support

United Way of Greater Cincinnati; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental, Vision insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Professional development

Job summary

United Way of Greater Cincinnati seeks an Associate, Impact Programs to provide operational support for housing security and financial empowerment initiatives. You’ll work with Access to Counsel, Stable Families, and the Free Tax Prep program, coordinating Community Kits, site logistics, and volunteers to help families achieve stability and avoid eviction.

This role emphasizes data tracking, CRM use, reporting, and collaboration with partners and volunteers.

Qualifications

• Interest in community change and supporting families.
• Strong organizational skills and high attention to detail.
• Willingness to learn about data systems like Salesforce (training provided).
• Good communication and relationship-building skills.
• Ability to work independently and as part of a team.
• Comfort using basic Microsoft Office tools (Word, Excel, Outlook).
• Must be able to certify as an IRS advanced volunteer tax preparer and site coordinator (training provided).
• Valid Driver's License and reliable vehicle.

Responsibilities

• Provide operational support for housing security and financial empowerment programs.
• Coordinate with Access to Counsel and Stable Families partners; support Free Tax Prep sites during tax season.
• Manage Community Kit logistics and support volunteer coordination.
• Assist with data tracking, reporting, and CRM usage.
• Support continuous improvement through partner feedback and process updates.

Skills

Attention to detail

Project coordination

Communication

Relationship building

Collaboration

Initiative

Adaptability

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

United Way of Greater Cincinnati seeks an Associate, Impact Programs to provide operational support for housing security and financial empowerment initiatives. You’ll work with Access to Counsel, Stable Families, and the Free Tax Prep program, coordinating Community Kits, site logistics, and volunteers to help families achieve stability and avoid eviction.

This role emphasizes data tracking, CRM use, reporting, and collaboration with partners and volunteers.