Impact Programs Analyst, Community Relations

Citigroup; New York (NY); Vor Ort; USD 78.000 - 109.000; Vollzeit

Zusammenfassung

Citigroup in New York, NY seeks a U.S. Community Relations Analyst to provide admin, program coordination, and strategic support to CID initiatives advancing economic opportunity through CRA-aligned efforts.

You will help track metrics, coordinate across teams, and develop leadership communications. The role emphasizes project management, stakeholder collaboration, and AI-enabled tool adoption, with opportunities to influence community impact and employee volunteer programs.

Qualifikationen

• Bachelor's degree required.
• 2+ years of experience in administrative, program coordination, project management, community engagement, or operations support role.
• Strong project management, relationship management, organizational, and problem-solving skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and AI-enabled tools; demonstrated ability to quickly learn new systems and technologies.
• Excellent verbal and written communication skills with a strong customer-service mindset and the ability to collaborate across business lines and all levels of the organization.
• Ability to work independently and as part of a team while managing projects from planning through execution.
• Strong analytical skills with the ability to track outcomes, synthesize information, and identify process improvement opportunities.
• Passion for community engagement, employee volunteerism, nonprofit partnerships, and social impact.

Aufgaben

• Support operational excellence, process improvement, and strategic initiatives that enhance team effectiveness, organizational performance, and community impact.
• Assist in the coordination and administration of community development services, including tracking activities, compiling information for reporting, coordinating meetings, and supporting required documentation.
• Coordinate cross-team projects and special initiatives, through project tracking, meeting coordination, stakeholder follow-up and monitoring of action items, timelines and deliverables to support timely execution.
• Support the development of executive presentations, briefing materials, talking points, newsletters, and communications for CID leadership, senior management, and external stakeholders.
• Advance AI adoption and knowledge-sharing practices by supporting the development of resources, identifying use cases, and coordinating team learning and productivity initiatives.
• Support the collection and reporting of program, participation, and impact metrics to help track results, measure outcomes, and identify opportunities for improvement.
• Manage expense tracking and other administrative processes that support team operations and strategic priorities.
• Support initiatives that strengthen employee engagement, nonprofit partnerships, and Citi's community impact objectives.
• Engage in special projects as needed, including providing coordination and logistical event support.

Kenntnisse

Project management

Relationship management

Organizational skills

Problem-solving

Verbal and written communication

Customer-service mindset

Independent and teamwork

Ausbildung

Bachelor's degree

Tools

Microsoft Office Suite

AI-enabled tools

Jobbeschreibung

Citigroup in New York, NY seeks a U.S. Community Relations Analyst to provide admin, program coordination, and strategic support to CID initiatives advancing economic opportunity through CRA-aligned efforts.

You will help track metrics, coordinate across teams, and develop leadership communications. The role emphasizes project management, stakeholder collaboration, and AI-enabled tool adoption, with opportunities to influence community impact and employee volunteer programs.