Community Impact & Volunteer Programs Analyst

Citi; New York (NY); On-site; USD 78,000 - 109,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Paid time off (vacation, holidays)

Job summary

Citi is seeking a U.S. Community Relations Program Analyst to support the CID (Community Investing and Development) team in advancing economic opportunity through impact investing, philanthropy, and CRA priorities. The role focuses on volunteer programs, financial education initiatives, and nonprofit board service efforts to boost Citi's community impact and employee engagement.

Reporting to the SVP, U.S. Volunteers Team Lead, you will help plan and execute annual events like Global Community

Qualifications

• 2+ years of experience in an administrative, program coordination, project management, community engagement, or operations support role.
• Strong project management, relationship management, organizational, and problem-solving skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and AI-enabled tools; demonstrated ability to quickly learn new systems and technologies.
• Excellent verbal and written communication skills with a strong customer-service mindset and the ability to collaborate across business lines and all levels of the organization.
• Ability to work independently and as part of a team while managing projects from planning through execution.
• Strong analytical skills with the ability to track outcomes, synthesize information, and identify process improvement opportunities.
• Passion for community engagement, employee volunteerism, nonprofit partnerships, and social impact.

Responsibilities

• Support the planning and execution of year-round financial education campaigns, employee volunteer initiatives, and community engagement programs, including the development of volunteer resources, training materials, and communications.
• Support the coordination of board service activities including participant recruitment, stakeholder engagement, tracking, reporting, and impact measurement.
• Manage the Citi Volunteers inbox and serve as a primary resource for employees and business partners, providing guidance, technical assistance, and support related to volunteer programs and engagement opportunities.
• Support the planning, administration, and execution of Citi's annual Global Community Day and other enterprise volunteer campaigns, including volunteer recruitment, event logistics, communications, and participant engagement.
• Support the development of executive presentations, briefing materials, talking points, newsletters, and other communications highlighting Citi's volunteer and community engagement activities.
• Support procurement and inventory management, and distribution of volunteer resources, promotional materials, and branded merchandise.
• Support budget administration, expense management, invoice processing, contract tracking, and other operational processes for the U.S. Volunteers team.
• Support data management and reporting.
• Lead or support special projects that advance employee engagement and strengthen nonprofit partnerships.

Skills

Project management

Relationship management

Organizational skills

Communication

Analytical skills

Problem-solving

Team collaboration

Customer service mindset

Learning new systems

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

AI-enabled tools

Job description

Citi is seeking a U.S. Community Relations Program Analyst to support the CID (Community Investing and Development) team in advancing economic opportunity through impact investing, philanthropy, and CRA priorities. The role focuses on volunteer programs, financial education initiatives, and nonprofit board service efforts to boost Citi's community impact and employee engagement.

Reporting to the SVP, U.S. Volunteers Team Lead, you will help plan and execute annual events like Global Community