Community Relations Program Analyst

Citigroup; New York (NY); On-site; USD 78,000 - 109,000; Full time

Job summary

Citigroup in New York, NY seeks a U.S. Community Relations Analyst to provide admin, program coordination, and strategic support to CID initiatives advancing economic opportunity through CRA-aligned efforts.

You will help track metrics, coordinate across teams, and develop leadership communications. The role emphasizes project management, stakeholder collaboration, and AI-enabled tool adoption, with opportunities to influence community impact and employee volunteer programs.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in administrative, program coordination, project management, community engagement, or operations support role.
• Strong project management, relationship management, organizational, and problem-solving skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and AI-enabled tools; demonstrated ability to quickly learn new systems and technologies.
• Excellent verbal and written communication skills with a strong customer-service mindset and the ability to collaborate across business lines and all levels of the organization.
• Ability to work independently and as part of a team while managing projects from planning through execution.
• Strong analytical skills with the ability to track outcomes, synthesize information, and identify process improvement opportunities.
• Passion for community engagement, employee volunteerism, nonprofit partnerships, and social impact.

Responsibilities

• Support operational excellence, process improvement, and strategic initiatives that enhance team effectiveness, organizational performance, and community impact.
• Assist in the coordination and administration of community development services, including tracking activities, compiling information for reporting, coordinating meetings, and supporting required documentation.
• Coordinate cross-team projects and special initiatives, through project tracking, meeting coordination, stakeholder follow-up and monitoring of action items, timelines and deliverables to support timely execution.
• Support the development of executive presentations, briefing materials, talking points, newsletters, and communications for CID leadership, senior management, and external stakeholders.
• Advance AI adoption and knowledge-sharing practices by supporting the development of resources, identifying use cases, and coordinating team learning and productivity initiatives.
• Support the collection and reporting of program, participation, and impact metrics to help track results, measure outcomes, and identify opportunities for improvement.
• Manage expense tracking and other administrative processes that support team operations and strategic priorities.
• Support initiatives that strengthen employee engagement, nonprofit partnerships, and Citi's community impact objectives.
• Engage in special projects as needed, including providing coordination and logistical event support.

Skills

Project management

Relationship management

Organizational skills

Problem-solving

Verbal and written communication

Customer-service mindset

Independent and teamwork

Education

Bachelor's degree

Tools

Microsoft Office Suite

AI-enabled tools

Job description

The U.S. Community Relations (USCR) Analyst is a key member of Citi's Community Investing and Development (CID) team, which advances economic opportunity through impact investing, employee volunteerism, the philanthropy of the Citi Foundation, and the fulfillment of regulatory priorities, including the Community Reinvestment Act (CRA) in the U.S.

Reporting to the East Region Lead, the Analyst will provide administrative, operational, and programmatic support to the USCR team as it implements community engagement strategies across the country. The role will also support the execution of special projects that enhance the effectiveness, scalability, and impact of the USCR function.

Responsibilities

• Support operational excellence, process improvement, and strategic initiatives that enhance team effectiveness, organizational performance, and community impact.
• Assist in the coordination and administration of community development services, including tracking activities, compiling information for reporting, coordinating meetings, and supporting required documentation.
• Coordinate cross-team projects and special initiatives, through project tracking, meeting coordination, stakeholder follow-up and monitoring of action items, timelines and deliverables to support timely execution.
• Support the development of executive presentations, briefing materials, talking points, newsletters, and communications for CID leadership, senior management, and external stakeholders.
• Advance AI adoption and knowledge-sharing practices by supporting the development of resources, identifying use cases, and coordinating team learning and productivity initiatives.
• Support the collection and reporting of program, participation, and impact metrics to help track results, measure outcomes, and identify opportunities for improvement.
• Manage expense tracking and other administrative processes that support team operations and strategic priorities.
• Support initiatives that strengthen employee engagement, nonprofit partnerships, and Citi's community impact objectives.
• Engage in special projects as needed, including providing coordination and logistical event support.

Qualifications

• Bachelor's degree required.
• 2+ years of experience in administrative, program coordination, project management, community engagement, or operations support role.
• Strong project management, relationship management, organizational, and problem-solving skills.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and AI-enabled tools; demonstrated ability to quickly learn new systems and technologies.
• Excellent verbal and written communication skills with a strong customer-service mindset and the ability to collaborate across business lines and all levels of the organization.
• Ability to work independently and as part of a team while managing projects from planning through execution.
• Strong analytical skills with the ability to track outcomes, synthesize information, and identify process improvement opportunities.
• Passion for community engagement, employee volunteerism, nonprofit partnerships, and social impact.

#LI-EL1

Job Family Group: Project and Program Management

Job Family: Program Management

Time Type: Full time

Primary Location: New York New York United States

Primary Location Full Time Salary Range: $78,320.00 - $109,280.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Nov 04, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities wit