Impact Operations Associate for Grants & ScaleUp

SF New Deal; San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

401(k)

Work-from-home stipend

Monthly internet/phone stipend

Wellness stipend

Professional development

Job summary

SF New Deal is seeking an Operations Associate to support Grantmaking and the Scale Up program, ensuring accurate data, compliant documentation, and smooth grant administration. You’ll coordinate intake, track outcomes, and help deliver technical assistance sessions for underserved small businesses in San Francisco.

Based in or near San Francisco, this remote role offers 40-hour weeks, in-person SF events, and a strong focus on equity, data integrity, and cross-team collaboration with the OEWD

Qualifications

• 2+ years of grant administration, business advising, or program operations.
• Familiarity with e-payment systems and grantmaking processes.
• Proficiency with Google Suite, Airtable, Salesforce, Slack, and Asana.
• Strong professional acumen with keen eye for detail.
• Self-directed, able to manage deliverables independently with proactive communication.
• Located in San Francisco or nearby for in-person support.
• Experience working with San Francisco small businesses preferred.
• Bilingual in Cantonese or Spanish preferred.
• Knowledge of challenges facing under-resourced small business owners.

Responsibilities

• Provide day-to-day operational and administrative support for Grantmaking and Scale Up programs.
• Drive grantmaking processes with Systems Lead to address operational challenges.
• Maintain entries for all grantees and partners in Airtable and Salesforce.
• Coordinate participant intake, assessment and referrals; support case management.
• Prepare compliance and reporting documents aligned to program requirements.
• Support impact data collection and feedback from partners and businesses.
• Develop and deliver technical assistance workshops and 1:1 counseling.
• Collaborate with team to ensure services align with participant goals.

Skills

Grant administration

Attention to detail

Independent / self-directed

SF small business experience

Equity and inclusion awareness

Bilingual (Cantonese or Spanish)

Tools

Google Suite

Airtable

Salesforce

Slack

Asana

Job description

SF New Deal is seeking an Operations Associate to support Grantmaking and the Scale Up program, ensuring accurate data, compliant documentation, and smooth grant administration. You’ll coordinate intake, track outcomes, and help deliver technical assistance sessions for underserved small businesses in San Francisco.

Based in or near San Francisco, this remote role offers 40-hour weeks, in-person SF events, and a strong focus on equity, data integrity, and cross-team collaboration with the OEWD