Impact Field Operations Leader - Travel Hotel Turnaround

First Hospitality; Chicago (IL); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Insurance

PTO & holiday pay starting day one

401(k) after 30 days

Cell phone allowance

Hotel & travel discounts

Career growth

Flexibility & variety

Job summary

First Hospitality is seeking an Impact Field Support Operations Manager to travel across our Midwest portfolio, stabilizing properties during transitions and leading as a hands-on hotel leader in Front Office, Housekeeping, F&B, and Maintenance.

You will be the go-to operations problem-solver, partnering with property teams to maintain service, culture, and financial performance while driving measurable outcomes across multiple states.

Qualifications

• 3+ years of hotel operations leadership experience.
• Working knowledge of Front Office, Housekeeping, Food & Beverage, and Maintenance operations; and PMS and POS systems across brands.
• Ability and willingness to travel up to 100% for multi-state assignments.
• Adaptability, resilience, sound judgment, and the ability to lead effectively in fast-changing environments.

Responsibilities

• Travel regularly across assigned hotels to provide hands-on operational leadership and task-force support.
• Oversee or support daily hotel operations across Front Office, Housekeeping, Food & Beverage, and Maintenance.
• Serve as a visible leader and key point-person for guests and associates, addressing daily concerns quickly and professionally.
• Maintain exceptional guest service, hospitality, cleanliness, safety, and brand standards throughout the hotel.
• Partner with department leaders to ensure staffing, scheduling, training, communication, and execution support business needs.
• Lead by example, build trust quickly, and reinforce a positive, accountable, and service-focused culture.
• Monitor operational performance, controllable expenses, labor, purchasing, and departmental results to support a smooth and profitable operation.
• Identify operational gaps, implement practical solutions, and establish sustainable processes that can be carried forward by the property team.
• Ensure continuity of hotel systems, company expectations, and brand standards during transitions or leadership gaps.
• Deliver measurable results, leaving each property, team, and guest experience stronger than when you arrived.

Skills

Hotel operations leadership

PMS/POS systems

Travel readiness

Leadership & communication

Job description

First Hospitality is seeking an Impact Field Support Operations Manager to travel across our Midwest portfolio, stabilizing properties during transitions and leading as a hands-on hotel leader in Front Office, Housekeeping, F&B, and Maintenance.

You will be the go-to operations problem-solver, partnering with property teams to maintain service, culture, and financial performance while driving measurable outcomes across multiple states.