Operations Support Manager

ARK; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

ARK is seeking an Operations Support Manager to lead hotel operations with a focus on guest satisfaction and financial performance. This hands-on, high-impact role requires living on-site during assignments and supporting multiple locations with travel.

The ideal candidate is a proactive problem-solver, an effective communicator, and a strong team builder who aligns with our values and commitment to excellence in hospitality.

Qualifications

• Experience leading hotel operations and team development.
• Strong communication and team-building skills.
• Proactive problem-solver focused on guest satisfaction and financial performance.

Responsibilities

• Lead hotel operations across sites with focus on team development, guest satisfaction, and financial performance.
• Be available 24/7 during assignments and live on-site on property.
• Travel frequently to support portfolio locations.

Job description

We are seeking a dynamic Operations Support Manager to lead hotel operations with a focus on team development, guest satisfaction, and financial performance. This is a high-impact leadership role designed for a hands-on operator who thrives in a fast-paced, people-first environment. The position requires living on-site during assignments and frequent travel to support various hotel locations within our portfolio.

The ideal candidate will be a proactive problem-solver, an effective communicator, and a strong team builder who aligns with the company's values and commitment to excellence. This position requires 24-hour availability, living on property during the assignment, and frequent travel.

Compensation: $65,000+ yearly depending on experience