Impact-Driven Public Safety Communications Analyst

State of Indiana; Indianapolis (IN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical plan options (3)

Vision and dental plans

Wellness rewards program

HSA with employer contributions

Pension plan options

Paid leave policies

Education Reimbursement

Leave: vacation, personal, sick

Public Service Loan Forgiveness

Free Parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a role focused on coordinating and supporting voice and data communications across agency systems. You will ensure wireless devices are provisioned, advise on telephony purchases, and contribute to standards and policies for communications and data services.

This exempt position may require overtime and may involve supervisory responsibilities based on agency needs. A strong background in engineering of communications systems is essential.

Qualifications

• Extensive knowledge of voice and data communications analysis and design techniques, IP Telephony products and network.
• Advanced knowledge of PBX/Key systems, ACD, IVR and other telephone technical problems and solutions.
• Advanced knowledge of state procurement policies, procedures and standards.
• Thorough knowledge of structured cabling systems and industry standards including outside cable plant, horizontal and station cabling.
• Considerable knowledge of pagers, cellular phones and similar wireless devices.
• Extensive knowledge of all guidelines, policies and procedures related to data and voice services.
• Working knowledge of electrical circuits.
• Ability to read, understand and interpret complex manuals and blueprints.
• Ability to identify and resolve problems or develop creative solutions when necessary.
• Effectively communicate, both orally and in writing.

Responsibilities

• Coordinates and facilitates timely repairs ensuring the availability of technology related systems and office equipment.
• Ensures agency employees are equipped with the necessary wireless communications including cellular phones, pagers, PDA’s, etc.
• Makes recommendations for purchases concerning data communications and telephony systems and equipment and services.
• Participates in the development of communications and telephony technical standards and policies.
• Recommends and facilitates quality improvement efforts.
• Tests, adjusts and troubleshoots equipment.
• Promotes the utilization of technical services to resolve business issues within the agency.
• Participates in the development of communications and telephony requirements based on customer needs.
• Serves as consultant to agency employees on how to use and program communications and telephony equipment.

Skills

Voice & data comms

PBX/Key systems

ACD & IVR

Procurement policies

Structured cabling

Pagers & cellular devices

Wireless devices

Technical standards

Problem solving

Written & oral communication

Education

Degree not required

Job description

State of Indiana is seeking a role focused on coordinating and supporting voice and data communications across agency systems. You will ensure wireless devices are provisioned, advise on telephony purchases, and contribute to standards and policies for communications and data services.

This exempt position may require overtime and may involve supervisory responsibilities based on agency needs. A strong background in engineering of communications systems is essential.