Communications Analyst

State of Indiana; Indianapolis (IN); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical plan options (3)

Vision and dental plans

Wellness rewards program

HSA with employer contributions

Pension plan options

Paid leave policies

Education Reimbursement

Leave: vacation, personal, sick

Public Service Loan Forgiveness

Free Parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a role focused on coordinating and supporting voice and data communications across agency systems. You will ensure wireless devices are provisioned, advise on telephony purchases, and contribute to standards and policies for communications and data services.

This exempt position may require overtime and may involve supervisory responsibilities based on agency needs. A strong background in engineering of communications systems is essential.

Qualifications

• Extensive knowledge of voice and data communications analysis and design techniques, IP Telephony products and network.
• Advanced knowledge of PBX/Key systems, ACD, IVR and other telephone technical problems and solutions.
• Advanced knowledge of state procurement policies, procedures and standards.
• Thorough knowledge of structured cabling systems and industry standards including outside cable plant, horizontal and station cabling.
• Considerable knowledge of pagers, cellular phones and similar wireless devices.
• Extensive knowledge of all guidelines, policies and procedures related to data and voice services.
• Working knowledge of electrical circuits.
• Ability to read, understand and interpret complex manuals and blueprints.
• Ability to identify and resolve problems or develop creative solutions when necessary.
• Effectively communicate, both orally and in writing.

Responsibilities

• Coordinates and facilitates timely repairs ensuring the availability of technology related systems and office equipment.
• Ensures agency employees are equipped with the necessary wireless communications including cellular phones, pagers, PDA’s, etc.
• Makes recommendations for purchases concerning data communications and telephony systems and equipment and services.
• Participates in the development of communications and telephony technical standards and policies.
• Recommends and facilitates quality improvement efforts.
• Tests, adjusts and troubleshoots equipment.
• Promotes the utilization of technical services to resolve business issues within the agency.
• Participates in the development of communications and telephony requirements based on customer needs.
• Serves as consultant to agency employees on how to use and program communications and telephony equipment.

Skills

Voice & data comms

PBX/Key systems

ACD & IVR

Procurement policies

Structured cabling

Pagers & cellular devices

Wireless devices

Technical standards

Problem solving

Written & oral communication

Education

Degree not required

Job description

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Integrated Public Safety Commission (IPSC):

The IPSC facilitates statewide public safety communications. IPSC provides interoperable and reliable public safety communications systems to all Hoosier first responders and public safety professionals for use during routine, emergency, and task force situations. Our goal is to strengthen community safety and security by minimizing the financial and technological barriers to interoperable communications through interagency cooperation.

The salary for this position traditionally starts at$55,224.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Coordinates and facilitates timely repairs ensuring the availability of technology related systems and office equipment.
• Ensures agency employees are equipped with the necessary wireless communications including cellular phones, pagers, PDA’s, etc.
• Makes recommendations for purchases concerning data communications and telephony systems and equipment and services.
• Participates in the development of communications and telephony technical standards and policies.
• Recommends and facilitates quality improvement efforts;
• Tests, adjusts and troubleshoots equipment.
• Promotes the utilization of technical services to resolve business issues within the agency.
• Participates in the development of communications and telephony requirements based on customer needs.
• Serves as consultant to agency employees on how to use and program communications and telephony equipment.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Extensive knowledge of voice and data communications analysis and design techniques, IP Telephony products and network.
• Advanced knowledge of PBX/Key systems, ACD, IVR and other telephone technical problems and solutions.
• Advanced knowledge of state procurement policies, procedures and standards.
• Thorough knowledge of structured cabling systems and industry standards including outside cable plant, horizontal and station cabling.
• Considerable knowledge of pagers, cellular phones and similar wireless devices.
• Extensive knowledge of all guidelines, policies and procedures related to data and voice services.
• Working knowledge of electrical circuits.
• Ability to read, understand and interpret complex manuals and blueprints.
• Ability to identify and resolve problems or develop creative solutions when necessary.
• Effectively communicate, both orally and in writing.

A degree is not required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .