Communications Analyst

Civicworks; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Civicworks in Indianapolis seeks a Communications Analyst to coordinate repairs and manage telecommunications systems across Indiana's Integrated Public Safety Commission. You will guide wireless device management, develop standards, and troubleshoot equipment, advising staff on best practices.

The role emphasizes analyzing voice/data networks, supporting PBX/IVR systems, and ensuring compliance with procurement and industry standards in a public safety environment.

Qualifications

• Extensive knowledge of voice and data communications analysis, design techniques, and IP Telephony products.
• Advanced knowledge of PBX/Key systems, ACD, IVR and telephone technical problems and solutions.
• Advanced knowledge of state procurement policies, procedures and standards.
• Thorough knowledge of structured cabling systems and industry standards.
• Considerable knowledge of pagers, cellular phones and wireless devices.
• Ability to read, understand and interpret complex manuals and blueprints.

Responsibilities

• Coordinate and facilitate repairs of technology systems and office equipment.
• Manage wireless communications devices and related infrastructure.
• Develop technical standards and policies for communications systems.
• Test and troubleshoot equipment to ensure reliability and uptime.
• Serve as a consultant to agency employees on communications systems.

Skills

Voice & data analysis

IP Telephony

PBX/Key systems

ACD/IVR

Procurement policies

Structured cabling

Pagers and cellular devices

Blueprints interpretation

Job description

The Communications Analyst coordinates and facilitates repairs of technology systems and office equipment for the Integrated Public Safety Commission, which provides interoperable public safety communications to first responders across Indiana. The role involves managing wireless communications devices, developing technical standards and policies, testing and troubleshooting equipment, and serving as a consultant to agency employees on communications systems. This position is located in Indianapolis and may involve supervisory responsibilities based on agency needs.

Key qualifications:

• Extensive knowledge of voice and data communications analysis, design techniques, and IP Telephony products
• Advanced knowledge of PBX/Key systems, ACD, IVR and telephone technical problems and solutions
• Advanced knowledge of state procurement policies, procedures and standards
• Thorough knowledge of structured cabling systems and industry standards
• Considerable knowledge of pagers, cellular phones and wireless devices
• Ability to read, understand and interpret complex manuals and blueprints