IT Support Specialist: Fast-Paced, Impactful Tech Help

Red River Credit Union (RRCU); Texarkana (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Red River Credit Union is seeking an IT Support Specialist to join a team handling daily technology requests and challenges, with focus on specialized support for proprietary systems and applications. The role involves managing support tickets, configuring user accounts in Active Directory and Office 365, and delivering assistance via email, chat, phone, and on-site.

You will also document processes and participate in system deployments.

Qualifications

• Minimum two years of work experience in an IT support role.
• Strong communication and customer service skills.
• Experience with Windows environments and AD/O365.
• Ability to prioritize and resolve multiple tickets under deadlines.

Responsibilities

• Process and prioritize technology support requests and tickets.
• Set up and maintain user accounts in Active Directory and O365.
• Provide IT support via email, chat, phone, and on-site.
• Document work logs and procedures in the ticketing system.
• Deploy systems from single users to organization-wide rollouts.
• Perform moves/adds/changes across departments and branches.
• Suggest process improvements to increase efficiency.
• Maintain inventory of assets and surplus equipment.
• Support configuration and maintenance of diverse systems.
• Draft technical documentation and procedures.
• Keep CIO informed on tasks and progress.
• Participate in on-call rotations.

Skills

IT Troubleshooting

Customer service

Team collaboration

Attention to detail

Communication skills

Education

High school diploma or equivalent

IT certifications

Tools

Active Directory

Microsoft 365

Ticketing system

Job description

Red River Credit Union is seeking an IT Support Specialist to join a team handling daily technology requests and challenges, with focus on specialized support for proprietary systems and applications. The role involves managing support tickets, configuring user accounts in Active Directory and Office 365, and delivering assistance via email, chat, phone, and on-site.

You will also document processes and participate in system deployments.