Impact-Driven Economic Stability Lead

State of Louisiana; Donaldsonville (LA); On-site; USD 68,880,000 - 74,390,000; Full time

Job summary

Louisiana Department of Health seeks an experienced Supervisor for the Economic Stability Unit in Ascension Parish to guide analysts and clerical staff delivering financial assistance and supportive services. You will ensure accuracy, efficiency, and accountability in benefits processing.

The role emphasizes leadership, training, and cross-team coordination to meet federal/state program requirements and improve service delivery for residents in need.

Qualifications

• Six years of economic stability social services experience; OR
• Six years of full-time work experience in any field plus three years of economic stability social services experience; OR
• A bachelor's degree plus three years of economic stability social services experience; OR
• An advanced degree in a social sciences field, business, public, or health administration plus two years of economic stability social services experience.

Responsibilities

• Supervise Economic Stability Analysts and Specialists, including training staff, resolving disputes, approving leave, and conducting evaluations.
• Lead the resolution of complaints and conflicts related to program participation by interviewing complainants and ensuring timely outcomes.
• Review staff work and case records to ensure accuracy, timeliness, and completeness in determining eligibility benefits.
• Identify error trends through case reviews, develop corrective action plans, and provide targeted training.
• Monitor and manage workflow by retrieving assignments and distributing cases to staff for timely processing.
• Interpret policies and provide guidance to staff with up-to-date program regulations and ongoing training.

Skills

Economic stability experience

Education

Bachelor's degree + 3 years econ stability exp

Advanced degree in social sciences/business/health administration + 2 years econ stability exp

Job description

Louisiana Department of Health seeks an experienced Supervisor for the Economic Stability Unit in Ascension Parish to guide analysts and clerical staff delivering financial assistance and supportive services. You will ensure accuracy, efficiency, and accountability in benefits processing.

The role emphasizes leadership, training, and cross-team coordination to meet federal/state program requirements and improve service delivery for residents in need.