Program Consultant - Social Services

State of Louisiana; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

Holidays and Leave

Retirement Plans

Job summary

The Louisiana Department of Health is seeking a qualified administrator for the Economic Stability program, located in Baton Rouge. This promotional opportunity is open only to current permanent employees in a classified position.

You will monitor program integrity, interpret complex regulations, supervise LDH staff and contractors, analyze policies, and develop improvements. The role may involve travel for disaster response and special projects.

Qualifications

• Six years of experience in administrative services, public health, social services, or health services; OR Six years of full-time experience in any field plus three years of experience in administrative services, public health, social services, or health services; OR A bachelor’s degree plus three years of experience in administrative services, public health, social services, or health services; OR An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus two years of experience in administrative services, public health, social services, or health services.

Responsibilities

• Monitors program integrity and quality assurance activities through case validation, data analysis, reports, and contract monitoring to ensure accurate benefit and service delivery and minimize errors and fiscal sanctions.
• Interprets and applies complex federal regulations, state laws, policies, procedures, forms, and data systems to provide guidance on client eligibility, program benefits, allowable costs, and unusual or difficult programmatic situations.
• Provides programmatic supervision, technical assistance, and guidance to LDH staff and contracted providers through case reviews, consultations, meetings, written interpretations, and training.
• Researches and analyzes program policies and procedures to identify operational issues, recommend corrective actions, and develop improvements that reduce workload, minimize errors, and maximize service delivery.
• Develops and conducts training for Economic Stability programs, identifies training needs, and participates in special projects, workgroups, policy revisions, legislative initiatives, rule development, and program improvement activities.
• Investigates and assists with the resolution of complaints and inquiries from clients, legislators, government officials, advocacy groups, community organizations, and social agencies, serving as a liaison to ensure consistent and equitable program administration.
• Participates in federal program access reviews, conducts quality assurance activities at field offices and contracted providers, and provides programmatic support during disasters and other emergency situations, including occasional overnight travel.

Job description

About This Job

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

Join the Louisiana Department of Health and make a meaningful impact on the health and well-being of Louisiana residents! The Economic Stability Section plays a vital role in ensuring statewide programs such as SNAP, FITAP, KCSP, SUN Bucks, and DSNAP operate effectively and in compliance with Federal and State guidelines. If you’re passionate about public service, enjoy ensuring program integrity, and want to contribute to services that help Louisiana families access essential resources, this is an exciting opportunity to make a difference. Apply today and be part of a team dedicated to strengthening Louisiana communities!

Minimum Qualifications

• Six years of experience in administrative services, public health, social services, or health services; OR
• Six years of full-time experience in any field plus three years of experience in administrative services, public health, social services, or health services; OR
• A bachelor’s degree plus three years of experience in administrative services, public health, social services, or health services; OR
• An advanced degree in a social science field, public health, counseling, social work, rehabilitation services, business, public, or health administration, or Juris Doctorate plus two years of experience in administrative services, public health, social services, or health services.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Duties

Job Duties and Other Information

• Monitors program integrity and quality assurance activities through case validation, data analysis, reports, and contract monitoring to ensure accurate benefit and service delivery and minimize errors and fiscal sanctions.
• Interprets and applies complex federal regulations, state laws, policies, procedures, forms, and data systems to provide guidance on client eligibility, program benefits, allowable costs, and unusual or difficult programmatic situations.
• Provides programmatic supervision, technical assistance, and guidance to LDH staff and contracted providers through case reviews, consultations, meetings, written interpretations, and training.
• Researches and analyzes program policies and procedures to identify operational issues, recommend corrective actions, and develop improvements that reduce workload, minimize errors, and maximize service delivery.
• Develops and conducts training for Economic Stability programs, identifies training needs, and participates in special projects, workgroups, policy revisions, legislative initiatives, rule development, and program improvement activities.
• Investigates and assists with the resolution of complaints and inquiries from clients, legislators, government officials, advocacy groups, community organizations, and social agencies, serving as a liaison to ensure consistent and equitable program administration.
• Participates in federal program access reviews, conducts quality assurance activities at field offices and contracted providers, and provides programmatic support during disasters and other emergency situations, including occasional overnight travel.

Position-Specific Details

Location: Medical Vendor Administration / Economic Stability / Statewide

Appointment Type: This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health

Cost Center: 3052130100

Position Number(s): 50689714, 50689104

Contact Information

Samantha Johnson

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

• Insurance Coverage: More information can be found at https://info.groupbenefits.org/
• Parental Leave – Up to six weeks paid parental leave
• More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
• Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

• State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

• Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others