Impact-Driven Customer Success Manager

ServiceNow; Texas; Hybrid; USD 75,000 - 110,000; Full time

Job summary

ServiceNow is hiring an Associate Customer Success Manager in the United States to orchestrate Impact delivery and ensure customers achieve business outcomes. You will own the Customer Impact Plan, monitor adoption metrics, and guide internal teams to mitigate risks while maintaining strong customer relationships.

You will conduct business reviews, promote success stories, and lead kickoff calls with stakeholders to ensure timelines and deliverables are met.

Qualifications

• 3+ years in Customer Success, Project Management or SaaS roles.
• Ability to own a portfolio and drive outcomes.
• Strong communication with varied stakeholders.
• Data-driven decision making to improve adoption and value.
• Experience collaborating with cross-functional teams.

Responsibilities

• Oversee a diverse customer portfolio and drive structured deliverables along the Success Path.
• Ensure onboarding is completed and align success planning with predefined processes.
• Drive recommendations based on customer goals across ServiceNow offerings.

Skills

Customer success

Project management

SaaS

Stakeholder management

Data analytics

Communication

Tools

CRM systems

Job description

ServiceNow is hiring an Associate Customer Success Manager in the United States to orchestrate Impact delivery and ensure customers achieve business outcomes. You will own the Customer Impact Plan, monitor adoption metrics, and guide internal teams to mitigate risks while maintaining strong customer relationships.

You will conduct business reviews, promote success stories, and lead kickoff calls with stakeholders to ensure timelines and deliverables are met.