Remote AI-Driven Customer Success Manager

ServiceNow; Oregon; Hybrid; USD 110,000 - 150,000; Full time

Job summary

ServiceNow is seeking a Customer Success Manager to advocate for customers and drive outcomes across a portfolio. You will promote adoption of ServiceNow products through prescriptive guidance, ensuring customers realize maximum value from their investment.

You will work with multiple teams to enhance product usage, address challenges, and maintain technical health, while supporting retention and expansion opportunities.

Qualifications

• Experience integrating AI into work processes or decision-making.
• Ability to provide independent comprehensive services.
• Strong collaboration across teams to ensure customer success.

Responsibilities

• Oversee a portfolio of customers and drive business outcomes.
• Provide prescriptive guidance to maximize product adoption and value.
• Coordinate with cross-functional teams to resolve escalated issues quickly.

Skills

AI in workflows

Independent service delivery

Collaborative work

Customer success experience

Prescriptive guidance

Job description

ServiceNow is seeking a Customer Success Manager to advocate for customers and drive outcomes across a portfolio. You will promote adoption of ServiceNow products through prescriptive guidance, ensuring customers realize maximum value from their investment.

You will work with multiple teams to enhance product usage, address challenges, and maintain technical health, while supporting retention and expansion opportunities.