AI-Driven Customer Success Manager

ServiceNow; California; Hybrid; USD 120,000 - 160,000; Full time

Job summary

ServiceNow seeks a Customer Success Manager to oversee a portfolio of customers and drive outcome-focused adoption of our AI-enabled platform. You will bring best practices, prescriptive guidance, and cross-functional collaboration to help customers achieve business goals.

You will ensure customers stay technically healthy, leverage Success Plays, and share success stories while expanding footprint across services and licenses in a fast-paced, remote-friendly environment.

Qualifications

• 5+ years of experience providing customer professional services or related business support.
• Ability to provide independent comprehensive services.
• Experience resolving issues through analysis.
• Experience in working collaboratively.
• ServiceNow accreditations or certifications a plus.

Responsibilities

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges.
• Ensure customers are technically healthy and on the most recent version of our product.
• Identify criteria for assisting your customers by using Success Plays in the Success Platform.
• Promote ServiceNow customer success stories and processes.
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses.
• Work with ServiceNow teams to improve product adoption and increased footprint.
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem.

Skills

Customer success

Account management

AI integration

Problem solving

Collaboration

ServiceNow certifications

Job description

ServiceNow seeks a Customer Success Manager to oversee a portfolio of customers and drive outcome-focused adoption of our AI-enabled platform. You will bring best practices, prescriptive guidance, and cross-functional collaboration to help customers achieve business goals.

You will ensure customers stay technically healthy, leverage Success Plays, and share success stories while expanding footprint across services and licenses in a fast-paced, remote-friendly environment.