Customer Success Manager - Contract (Procurement)

euna; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work schedule in Atlanta

Euna Community & AI mindset

Philanthropy time & Eunafier Days

Job summary

Euna Solutions is seeking a Customer Success Manager to support public sector B2B SaaS customers. You will build relationships with executives, project managers, and stakeholders, and collaborate with sales, marketing, and product teams to drive value and adoption.

This 12-month contract role is hybrid with three days per week in the Atlanta, GA office. You’ll design success plans, monitor progress, and identify opportunities to expand usage while ensuring high-quality service.

Qualifications

• Bachelor’s degree in business, communications, computer science, or related field.
• 3+ years of experience in customer success, implementation, customer support, or a related field.
• Proven track record of developing and implementing successful customer experience strategies.
• Experience in project management with multiple projects simultaneously.
• Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Responsibilities

• Develop a deep understanding of our procurement SaaS product and its use cases in the public sector.
• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
• Build strong relationships with key stakeholders, identifying goals to deliver value at all touchpoints.
• Design and execute customer success plans to maximize value for customers.
• Conduct regular customer check-ins to monitor progress and address concerns.
• Collaborate with cross-functional teams to ensure exceptional service.
• Analyze customer data to identify upsell/cross-sell opportunities and expansion.
• Monitor health indicators, respond to risk factors, and facilitate churn mitigation calls.
• Request and respond to surveys including NPS, CSAT, and implementation surveys.
• Attend and assist with webinars and events to expand the customer community.

Skills

Customer Success

Communication

Project Management

Salesforce Proficiency

Education

Bachelor's degree in business, communications, computer science, or related field

Tools

Salesforce

Microsoft Office

Job description

The Opportunity

The Customer Success Manager has a strategic and supportive role within the Procurement Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

Responsibilities

• Develop a deep understanding of our Procurement SaaS product and its use cases in the public sector.


• Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.


• Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.


• Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.


• Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.


• Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.


• Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.


• Monitor customer health indicators, respond to potential risk factors for customer retention, and facilitate churn mitigation calls.


• Request, track and respond to surveys, including NPS, CSAT and implementation surveys.


• Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

Experience

• Bachelor's degree in business, communications, computer science, or related field.


• 3+ years of experience in customer success, implementation, customer support, or a related field.


• Proven track record of developing and implementing successful customer experience strategies.


• Experience in project management, including the ability to manage multiple projects simultaneously.


• Proficient in Salesforce, Microsoft Office, and other relevant software applications.

Location

This position will be hybrid with 3 days/week in our Atlanta, GA office. (Tuesday, Wednesday & Thursday).

This is a 12-month contract position covering Maternity Leave.

AI Mindset at Euna Solutions

We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.

If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.

Life at Euna Solutions

We'rea team of builders, problem-solvers, and public sector champions.We'vebuilt a workplace around a straightforward idea: people do their best work whenthey'retrusted, supported, and notrunning onempty.

Here'swhat thatactually lookslike:

How we work

We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in theprocessso there are no surprises on either side.

Eunafier Days

Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.

Community is part of who we are

Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.

Philanthropy Time

We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community — and we make time for it.

Real connection at scale

You won't know all 600+ people — and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.

Room to grow

Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you're ready.

About Euna Solutions

Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grantsmanagement for public sector and government organizations. Euna’s AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna’s full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology’s GovTech100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna’s privacy policy is available here.

Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/.

For any inquiries or requests regarding accessibility at Euna Solutions, please email [e-mail] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided soon as practicable.