Impact-Driven Contact Center Team Lead

GT Independence, LLC; Salem (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Flexible PTO

Competitive wages & benefits

Growth opportunities

Job summary

GT Independence is seeking a proactive Contact Center Team Leader in Salem, OR to drive daily operations and support a mission-driven organization. You will coach a diverse team, monitor performance, and collaborate across departments to improve customer experience, training, and scheduling.

This role offers growth opportunities and a collaborative work culture with flexible paid time off and competitive wages.

Qualifications

• 2+ years of related experience
• Excellent written and oral communication skills
• Experience working on complex projects with critical thinking and problem solving
• Strong organizational and administrative skills with ability to meet deadlines
• Ability to balance work pressure with time management
• Ability to build positive relationships with diverse backgrounds
• Experience in leading a high-performing team
• Proficient in Microsoft programs and the Internet

Responsibilities

• Provides daily direction to employees so calls are answered timely, efficiently and knowledgeably
• Evaluates processes and suggests improvements for area operations and service quality
• Manages employees to ensure work is handled efficiently and effectively
• Provides regular performance feedback and coaching to team members
• Ensures employees have training and resources to perform their jobs
• Creates and maintains a high-quality work environment
• Assists in staffing, training, scheduling and reward/recognition programs
• Leads special or ongoing projects for process improvement
• Communicates upward about department or employee concerns
• Assists with DocuSign documentation training and rollout
• Prepares operational plans and reports on project status
• Upholds the company mission and values
• Other duties as assigned

Skills

Communication

Team leadership

Problem solving

Time management

Organizational skills

Microsoft Office

Excel

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office

Excel

Job description

GT Independence is seeking a proactive Contact Center Team Leader in Salem, OR to drive daily operations and support a mission-driven organization. You will coach a diverse team, monitor performance, and collaborate across departments to improve customer experience, training, and scheduling.

This role offers growth opportunities and a collaborative work culture with flexible paid time off and competitive wages.