Impactful Contact Center Team Leader

GT Independence, LLC; Southington (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible paid time off

Competitive wages & benefits

Professional growth opportunities

Job summary

GT Independence, LLC seeks an experienced Contact Center (Operations) Team Leader to guide a team delivering high-quality customer service in Southington, CT. You will direct daily activities, coach staff, and implement process improvements to enhance efficiency and satisfaction.

The role requires strong communication, 2+ years in a related position, and proven ability to manage complex projects while maintaining organization and deadlines.

Qualifications

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Experience in working on complex projects with critical thinking and problem solving.
• Excellent organizational and administrative skills with demonstrated ability to meet deadlines.

Responsibilities

• Provides daily direction and communication to employees so that calls are answered in a timely, efficient and knowledgeable manner.
• Provides continual evaluation of processes and procedures; responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
• Managing employees, ensuring work is handled efficiently and effectively.
• Provides performance feedback and coaching on a regular basis to each team member.
• Ensures employees have appropriate training and other resources to perform their jobs.

Skills

Communication skills

Problem solving

Time management

Team collaboration

Education

High School Diploma or GED

Associate degree

Tools

Microsoft Office

Excel

Job description

GT Independence, LLC seeks an experienced Contact Center (Operations) Team Leader to guide a team delivering high-quality customer service in Southington, CT. You will direct daily activities, coach staff, and implement process improvements to enhance efficiency and satisfaction.

The role requires strong communication, 2+ years in a related position, and proven ability to manage complex projects while maintaining organization and deadlines.