Impact Coach - Concord

Rubicon Programs; Concord (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health plans (Medical, Dental, Vision)

Vacation & holidays

Retirement plan

Pre-tax transportation & FSAs

Job summary

Rubicon Programs is seeking an Impact Coach in Concord, CA to guide participants from intake to graduation, leveraging their history, skills, and goals. The role emphasizes relationship-building, motivation, and solution-focused coaching to help participants access Rubicon and partner resources.

The position requires collaboration with multidisciplinary teams, ongoing needs assessments, and the ability to navigate behavioral health and housing supports while maintaining strong community

Qualifications

• Case management including participant engagement, assessments and progress tracking.
• Service coordination and leadership across teams and partners.
• Monitoring program goals, productivity targets and reporting.

Responsibilities

• Foster participant engagement and motivation with individualized service plans.
• Coordinate case conferences and ensure timely, accurate information flow among team members.
• Support achievement of program outcomes and performance metrics.

Skills

Case management

Relationship building

Communication

Tech capability

Job description

Impact Coach

The Impact Coach ensures that participants successfully access the opportunities Rubicon and our partner organizations have to offer. The Impact Coach learns and taps into each participant’s history, skills, vision, and needs, to support them as they chart their own course out of poverty.

Relationships are critical to overcoming obstacles and accomplishing ambitious goals. As the primary relationship for participants throughout the Rubicon experience – from intake to graduation - the Impact Coach develops a trusting, collaborative and encouraging relationship with participants.

By elevating and affirming participants’ values and goals, the Impact Coach keeps them motivated and coaches them to identify solutions when they encounter challenges and setbacks.The Impact Coach models productive attitudes, habits and behaviors, and partners extensively with other members of the Rubicon team to advance participants’ success.

We are seeking an Impact Coach who, in addition to the competencies detailed below, is innovative, takes initiative, and possesses a tolerance for ambiguity.

ESSENTIAL RESPONSIBILITIES:

• Case management:Includes fostering participant engagement and motivation, conducting assessments to identify service needs in the areas of behavioral health and housing, de-escalating behavioral health crises as needed, individualized service plan development and continuous updating, tracking and documenting participant progress against the plan, developing new relationships with outside resources to meet participant needs, and eliciting participant feedback regularly regarding service needs and satisfaction.
• Service coordination and leadership:Includes organizing and facilitating case conferences or other appropriate communication among all team members regarding participant progress and service needs, transmitting information from and about participant to other team members accurately and in a timely manner, and ensuring participants access needed services from Rubicon’s financial, legal, career and wellness teams and with community partners and coordinating multi-disciplinary services overall.
• Monitor Contractual Goals: support achievement of the programs outcome goals, productivity targets, and all other performance metrics; support reporting; progress against program goals & objectives

* To perform successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

COMPETENCIES

• Proactive in Furthering Justice and Inclusion:Expertise in the multiple, complex obstacles to prosperity for people in poverty; solid understanding of social, institutional, and systemic causes of poverty; and a strong sense of cultural accountability.

• Service Quality:Working knowledge of motivational interviewing, coaching, and trauma-informed care principles desired.

• Accountability:Relationship building, interpersonal flexibility, open-mindedness, and growth mindset.

• Communication and Tech Capable:Skillful teamwork and leadership, solid organizational abilities, attention to detail, excellent oral and written communication skills including use of technology.

This position requires occasional travel to appointments and other Rubicon meetings; if the employee opts to meet these travel requirements by driving, proof of a valid and current driver's license, current auto insurance, and an acceptable Motor Vehicle Report are required.

COMPENSATION AND BENEFITS

• $25 - $28/hour
• Medical, Dental and Vision health plans. Kaiser and Sutter Health options.
• 3 weeks paid vacation and sick leave, 13 paid holidays.
• 4 days paid restorative holiday between Christmas and New Year's.
• Employer-sponsored retirement plan.
• Pre-tax transportation and flexible spending accounts.

Rubicon is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought, and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.

Rubicon uses E-Verify to validate the eligibility of our new employees to work legally in the United States.