Immigration Services Assistant (Office Automation)

U.S.-Citizenship-and-Immigration-Services; Baltimore (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

U.S.-Citizenship-and-Immigration-Services is seeking an Immigration Services Assistant (Office Automation) to support adjudication by assisting officers, managing files and databases, and handling correspondence. You will perform security checks, research data, and prepare reports while providing direct service to customers.

The position emphasizes office automation and effective communication, with eligibility based on experience or education as outlined for GS-05, and a limit on applications.

Qualifications

• 1 year of specialized experience at GS-04 level or equivalent.
• Education: 4 years above high school from an accredited college or university can substitute experience.
• Must be able to perform duties of the position including office automation, file management, and data handling.

Responsibilities

• Assist Immigration Services Officers and support adjudication processes.
• Manage files, databases, and correspondence related to cases.
• Conduct security checks and data research to inform decisions.
• Prepare reports and provide direct service to customers.

Skills

Word processing

Spreadsheet skills

Data analysis

Phone/written inquiries

Education

4 years of college coursework

Tools

Microsoft Word

Microsoft Excel

Database software

Job description

Immigration Services Assistant (Office Automation)

As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 10/05/2026. Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.

Application Limit

Application Limit: This vacancy is limited to the first 75 applications received.

GS-05

GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing all of the following duties:

• Performing office automation duties using word processing to edit and reformat correspondence and reports;
• Creating and maintaining spreadsheets and databases;
• Responding to inquiries by phone and/or in writing;
• Reviewing work products for accuracy and completeness. OR
• You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.