Immigration Casework Liaison Specialist

Office of U.S. Senator Kirsten Gillibrand; New York (NY); On-site; USD 50,000 - 61,000; Full time

Job summary

The Office of U.S. Senator Kirsten Gillibrand in New York, NY seeks a Constituent Liaison to join the Constituent Affairs team.

The role handles a high volume of casework across immigration and government services, ensuring responsive problem solving for constituents. Ideal candidates have federal immigration casework or immigration paralegal experience, plus strong written and verbal communication, organization, and collaboration in a fast-paced environment.

Qualifications

• Minimum one-year direct service experience; federal immigration casework or immigration paralegal preferred.
• Excellent verbal and written communication; ability to convey complex information clearly.
• Strong organizational, analytical, and problem-solving abilities; teams-based in fast-paced settings.
• Ability to handle sensitive issues with discretion and confidentiality.
• Experience using CRM for case management.
• New York residency and foreign language skills preferred.

Responsibilities

• Liaison between the Senator’s office and constituents seeking federal assistance; ensure responsiveness.
• Maintain up-to-date case files and track casework trends using online systems.
• Lead onboarding and contribute to intern training and development.
• Address constituent concerns, facilitate meetings, and provide information resources.
• Collaborate with colleagues to align casework actions with legislative goals.

Skills

Immigration casework

Immigration paralegal

Verbal/written comms

Organizational skills

Analytical skills

CRM experience

Discretion

Foreign language

NY residency

Job description

The Office of U.S. Senator Kirsten Gillibrand in New York, NY seeks a Constituent Liaison to join the Constituent Affairs team.

The role handles a high volume of casework across immigration and government services, ensuring responsive problem solving for constituents. Ideal candidates have federal immigration casework or immigration paralegal experience, plus strong written and verbal communication, organization, and collaboration in a fast-paced environment.