Immigration Casework Liaison for Constituents

U.S. Senator Ted Cruz (R-TX); Austin (TX); On-site; USD 55,000 - 82,000; Full time

Job summary

Senator Ted Cruz (R-TX) seeks a Constituent Services Liaison in his Austin, TX office. The role focuses on immigration-related inquiries and serving constituents with federal agencies such as USCIS, DOS, CBP, and ICE.

Responsibilities include handling casework communications, privacy releases, and initiating congressional inquiries. The liaison will track case status, document thoroughly, and collaborate with agency staff and other offices as needed.

Qualifications

• Two years of immigration casework experience.
• Strong written and verbal communication.
• Highly organized with attention to detail.
• Ability to handle sensitive issues with diplomacy.

Responsibilities

• Assist Texas constituents with immigration issues involving federal agencies.
• Provide prompt, accurate responses to immigration casework communications.
• Obtain privacy releases and supporting documentation per office procedures.
• Initiate and monitor congressional inquiries with federal agency.
• Track case status and document in the office casework database.
• Communicate with constituents and agency staff in writing and verbally.
• Handle sensitive immigration matters with discretion and diplomacy.
• Assist with petitions, applications, naturalization, visas, and related matters.
• Answer incoming calls and respond to general constituent inquiries.
• Coordinate with other offices and agencies as needed.
• Attend meetings, seminars, briefings, and trainings.

Skills

Immigration casework

Written communication

Verbal communication

Organization

Discretion & confidentiality

Independent work

Team collaboration

Critical thinking

Education

Bachelor's degree or equivalent experience

Job description

Senator Ted Cruz (R-TX) seeks a Constituent Services Liaison in his Austin, TX office. The role focuses on immigration-related inquiries and serving constituents with federal agencies such as USCIS, DOS, CBP, and ICE.

Responsibilities include handling casework communications, privacy releases, and initiating congressional inquiries. The liaison will track case status, document thoroughly, and collaborate with agency staff and other offices as needed.