Constituent Services Liaison

U.S. Senator Ted Cruz (R-TX); Austin (TX); On-site; USD 55,000 - 82,000; Full time

Job summary

Senator Ted Cruz (R-TX) seeks a Constituent Services Liaison in his Austin, TX office. The role focuses on immigration-related inquiries and serving constituents with federal agencies such as USCIS, DOS, CBP, and ICE.

Responsibilities include handling casework communications, privacy releases, and initiating congressional inquiries. The liaison will track case status, document thoroughly, and collaborate with agency staff and other offices as needed.

Qualifications

• Two years of immigration casework experience.
• Strong written and verbal communication.
• Highly organized with attention to detail.
• Ability to handle sensitive issues with diplomacy.

Responsibilities

• Assist Texas constituents with immigration issues involving federal agencies.
• Provide prompt, accurate responses to immigration casework communications.
• Obtain privacy releases and supporting documentation per office procedures.
• Initiate and monitor congressional inquiries with federal agency.
• Track case status and document in the office casework database.
• Communicate with constituents and agency staff in writing and verbally.
• Handle sensitive immigration matters with discretion and diplomacy.
• Assist with petitions, applications, naturalization, visas, and related matters.
• Answer incoming calls and respond to general constituent inquiries.
• Coordinate with other offices and agencies as needed.
• Attend meetings, seminars, briefings, and trainings.

Skills

Immigration casework

Written communication

Verbal communication

Organization

Discretion & confidentiality

Independent work

Team collaboration

Critical thinking

Education

Bachelor's degree or equivalent experience

Job description

Senator Ted Cruz (R-TX) is seeking a Constituent Services Liaison to join his Austin, TX office.

Job Summary:

Serves as a liaison to federal agencies on behalf of the Senator and his constituents. Manages a caseload of immigration-related constituent inquiries and assists constituents with issues involving USCIS, the Department of State, CBP, ICE, and other relevant federal agencies.

Constituent Services Liaison Responsibilities:

• Assist Texas constituents with immigration-related issues involving federal agencies and provide information regarding available resources and appropriate next steps
• Provide prompt, accurate, and professional responses to incoming immigration casework communications, both written and oral
• Obtain and maintain required privacy releases and supporting documentation in accordance with office procedures
• Initiate and monitor congressional inquiries with the appropriate federal agency
• Track case status and ensure timely, accurate, and thorough documentation in the office casework database
• Communicate extensively with constituents and federal agency congressional relations staff, both in writing and verbally
• Handle sensitive and confidential immigration matters with discretion, tact, and diplomacy
• Assist constituents with a variety of immigration matters, including petitions, applications, naturalization, visas, employment authorization, adjustment of status, and other immigration-related concerns
• Assist in answering incoming phone calls and responding to general constituent inquiries, as needed
• Coordinate with other congressional offices and appropriate federal agencies when necessary
• Attend job-related meetings, agency seminars, briefings, and training sessions as needed

Education:

• Four-year college degree, or equivalent professional experience

Skills/Requirements:

• Two years of immigration casework experience required
• Must be compassionate and deeply committed to helping others
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and able to manage a high-volume caseload
• Strong critical thinking, research, and problem-solving skills
• Ability to handle difficult, sensitive, and emotionally charged situations with tact and diplomacy
• Ability to exercise discretion, independent judgment, and maintain confidentiality
• Ability to work independently with minimal supervision and effectively as part of a team