Immigration Case Processing Specialist (On-site, 25% Travel)

Real Estate Education Rocks; Mesa (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Akima Global Services (AGS) is recruiting Case Processing Specialists to support DHS ICE operations in Arizona detention facilities. You will handle administrative tasks, case file preparation, data entry, and records management to ensure accurate A-files and timely docket updates across ICE systems.

The role requires 3+ years in immigration case management or related fields, US citizenship, strong writing and communication skills, and the ability to work on-site with travel as needed.

Qualifications

• 3+ years’ experience in immigration case management support or related experience in social services/human services, prisoner and probation case management, healthcare case management, and/or other related industries.
• US citizen and have resided in the U.S. for the last five years.
• Possess strong writing skills with the ability to compose complex, detailed and comprehensive reports from multiple sources within strict time frames.

Responsibilities

• Provide administrative support to ICE immigration officials processing immigration cases and performing all peripheral activities, records management, and document preparation.
• Prepare, review, and manage case files, ensuring accuracy and completeness in all documentation.
• Ensure Alien Files (A-files) and ICE systems reflect a case status that is updated, accurate, and complete.
• Accurately enter data into ICE systems, ensuring compliance with agency protocols and data integrity requirements.
• Maintain and update electronic and paper-based case files, ensuring compliance with federal privacy laws, DHS policies, and federal data security requirements.
• Retrieve, compile, and organize county, state, and federal court records, conviction documents, and supporting case materials from multiple databases, and other government sources.
• Maintain up-to-date case status records, court scheduling details, and case tracking logs.
• Generate case status reports and monitoring dashboards.
• Assist with docket coordination with EOIR and USCIS. Coordinate with ICE personnel to facilitate hearings, removals, and case updates.
• Review appropriate paperwork for completeness and accuracy.
• Assist ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and other supporting documentation as needed prior to court.
• Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
• Removal and Post Removal Management duties: organize and prepare removal documents and coordinate with ICE personnel for scheduling removal and staging flights.
• Review and ensure documentation accuracy for removals and transfers.
• Other duties: provide translators or translation software as needed, surge after-hours support.

Skills

Strong English language

Exceptional writing and verbal skills

Strong critical thinking

Empathy and compassion

Education

High school diploma or GED

Job description

Akima Global Services (AGS) is recruiting Case Processing Specialists to support DHS ICE operations in Arizona detention facilities. You will handle administrative tasks, case file preparation, data entry, and records management to ensure accurate A-files and timely docket updates across ICE systems.

The role requires 3+ years in immigration case management or related fields, US citizenship, strong writing and communication skills, and the ability to work on-site with travel as needed.