Immigration Case Manager – ISAP Program Impact

The GEO Group, Inc.; Annandale (VA); On-site; USD 42,000 - 63,000; Full time

Job summary

BI Incorporated is seeking a diligent ISAP Case Manager to oversee Intensive Supervision Appearance Program participants from entry to release, applying DHS contract guidelines. You will maintain confidential case records and conduct home visits to verify residence in compliance with contractual obligations.

Qualifications include a high school diploma (GED) and 2+ years of customer service or case management, with bilingual English/Spanish preferred; U.S.

Qualifications

• Two years of customer service or case management experience required.
• Bilingual English/Spanish preferred.
• Valid driver’s license and ability to perform home visits.
• U.S. citizenship required.
• Must live in the U.S. 3 of the last 5 years (military and study abroad included).
• Basic knowledge of immigration laws, regulations and procedures.
• Basic computer skills.
• Ability to interpret electronic monitoring messages and daily summary reports.
• Good typing skills to develop and maintain case records.
• Ability to work with computers and the necessary software typically used by the department.

Responsibilities

• Provides case management of Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering the program’s policies and procedures as defined by the DHS contract.
• Develops and maintains accurate and complete case records for all ISAP participants. Maintains confidentiality of all records.
• Conducts home visits to verify participants’ places of residence in compliance with contractual obligations.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Attention to detail

Problem solving

Multicultural sensitivity

Data entry

Computer literacy

Typing skills

Education

Bachelor’s degree in related field

High school diploma or GED

Job description

BI Incorporated is seeking a diligent ISAP Case Manager to oversee Intensive Supervision Appearance Program participants from entry to release, applying DHS contract guidelines. You will maintain confidential case records and conduct home visits to verify residence in compliance with contractual obligations.

Qualifications include a high school diploma (GED) and 2+ years of customer service or case management, with bilingual English/Spanish preferred; U.S.