Immersive Tech Sales Experience Specialist | Retail
2020 Companies
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Benefits offered by this job
Job summary
2020 Companies and Samsung are seeking passionate, full-time Sales Experience Specialists to join the team at the Samsung Experience Store in Schaumburg, IL. You’ll greet customers, uncover needs with open-ended questions, and guide them to ideal tech solutions.
As a trusted advisor, you’ll upsell bundles, perform basic device troubleshooting, handle escalations with empathy, and complete training to become a Samsung expert.
Qualifications
- Customer-focused approach to identify needs and offer solutions.
- Strong drive to meet or exceed sales targets.
- Build trust through honest interactions and reliability.
- Ability to influence customers toward product choices with confidence.
- Adaptability to changing store conditions and customer needs.
Responsibilities
- Greet customers with a welcoming, energetic attitude.
- Ask open-ended questions to uncover needs and tailor solutions.
- Guide customers through the sales journey and propose product bundles.
- Provide basic device troubleshooting and escalate issues when needed.
- Build lasting relationships to encourage repeat business and referrals.
- Handle escalations with empathy and a positive attitude.
- Complete product, services, and soft-skill training to become a Samsung expert.
- Aim to crush personal sales goals and support store targets.
Skills
Job description
2020 Companies and Samsung are seeking passionate, full-time Sales Experience Specialists to join the team at the Samsung Experience Store in Schaumburg, IL. You’ll greet customers, uncover needs with open-ended questions, and guide them to ideal tech solutions.
As a trusted advisor, you’ll upsell bundles, perform basic device troubleshooting, handle escalations with empathy, and complete training to become a Samsung expert.
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