Imaging Support Specialist (Registration)

UPMC; Pittsburgh (Allegheny County); On-site; USD 32,000 - 40,000; Full time

Job summary

UPMC is seeking a clerical support specialist for the Imaging Services Department. This role rotates across campuses and shifts (day and evening) to provide registration, scheduling, and patient liaison duties.

Responsibilities include greeting callers, processing registrations, verifying patient IDs, handling orders in RIS/CVIS, preparing wristbands, and coordinating with radiology staff. A high school diploma is required; business training and familiarity with medical terminology are preferred.

Qualifications

• High school diploma or equivalent required.
• Business training preferred, including typing and filing.
• Familiarity with anatomical and medical terminology preferred.

Responsibilities

• Answers telephone with appropriate greeting stating the department name.
• Transfers calls and messages as needed; documents communications.
• Verifies patient identification using at least 2 identifiers.
• Prepares registration paperwork and wrist bands for follow day.
• Enters accurate orders for x-ray exams and echocardiograms.
• Uses RIS/CVIS to verify orders and input details.
• Checks CDs/films and distributes as needed.
• Performs other duties as assigned.

Skills

Telephone etiquette

Patient identification

Medical terminology

Registration & documentation

RIS/CVIS usage

Education

High school diploma or equivalent

Business training (typing & filing)

Tools

RIS/CVIS

PACS

Job description

This role will locally rotate UPMC campuses and shifts (day & evening)

Purpose:

Provides clerical support to the Imaging Services Department.

Responsibilities:

• Answers telephone with appropriate greeting stating the name of the department and identifying oneself. Faxes information both on the copier and through the RIS/CVIS if applicable. Conducts appointment reminders calls in a pleasant and courteous manner. Transfers calls to the appropriate department or person and documents and conveys messages as needed. Verifies patient identification using at least 2 patient identifiers. Places correct wrist band on patient. Use RIS or CVIS if applicable to verify the correct input of ordering physician and location and correct exam ordered. Confirms accurate visit number is populated for that day of service. Arrives patient uses the tracking screen. Prepares registration paperwork and wrist bands for the follow day. Enters accurate orders for x-ray exams and echocardiograms. Contacts physician offices for orders when not available at the time of reception. Uses proper verbiage established to collect co-payment per policy and protocol. Places orders for film and CD printing of exams. Documents film sign-outs in RIS/CVIS if applicable. Verifies CDs are burnt appropriately for distributing to patients. Checks patient identification when releasing films or CDs. Obtains the patient release and packages exams that need to be mailed. Downloads CDs from outside facilities. Provides support to the radiologist and cardiologist by calling preliminary reports or obtaining information requested by the radiologist and/or Cardiologist if applicable. Manages stat exams by obtaining report and forwarding or calling the results to the appropriate physician. Uses PACS or CVIS if applicable to obtain both reports and exam information.
• *Performs in accordance with system-wide competencies/behaviors.
• *Performs other duties as assigned.
• High school diploma or equivalent required.
• Business training preferred, including typing and filing.
• Familiarity with anatomical and medical terminology preferred.

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran