Radiology Support Specialist - Variable Shift

UPMC; Erie (Erie County); Hybrid; USD 42,000 - 52,000; Full time

Job summary

UPMC Hamot Imaging is seeking a full-time Radiology Support Specialist to support patient processing and clerical tasks across imaging services. You will help with patient check-in, scheduling, and coordinating with radiology staff to ensure smooth operations.

The role involves multitasking, communication with radiologists, technologists, nurses, and physicians, and maintaining accurate records for efficient imaging workflows.

Qualifications

• No explicit required degrees or certifications stated in the posting.

Responsibilities

• Answers telephone calls, transfers calls, and verifies patient appointments; may schedule patients as needed.
• Communicates information on critical exams to physician offices and coordinates dialogues between physicians.
• Instructs patients for exam preparation and maintains stock of gowns in dressing rooms.
• Coordinates scheduling and completes patient charts for clinical screening of Biopsy patients.
• Retrieves, prints, and reproduces images on media; imports outside images into Radiology systems for comparison.
• Registers or updates patient information, verifies insurance eligibility, and enters exams.
• Accesses daily reports for OB Gyn Associates; processes reports and schedules diagnostic exams.
• Reviews modality schedules for order accuracy and prints reviews; ensures long term storage of scans.

Job description

Join the UPMC Hamot Imaging Team as a Radiology Support Specialist!

Are you a friendly, energetic, and professional individual who enjoys helping patients and thrives in a fast-paced environment? UPMC Hamot Imaging is looking for a full-time Flex Variable Radiology Support Specialist to become an essential part of our team.

In this role, you'll work closely with patients, radiologists, technologists, nurses, physicians, and departments throughout the hospital to ensure an exceptional patient experience and seamless imaging operations. If you're a strong multitasker who enjoys balancing patient interaction, problem-solving, and administrative responsibilities, we'd love to hear from you.

Join a team dedicated to delivering exceptional patient care and supporting one of the region's leading imaging departments. If you're looking for a rewarding role where you can make a difference every day while working closely with patients and healthcare professionals.

To perform clerical services necessary to complete efficient patient processing for all payor classes and related clerical support issues.
Responsibilities:

• Answers telephone calls, transfers calls to appropriate person, distributes messages and verifies patient appointments. May be required to schedule patients as needed. Follows up on reports that are not able to be faxed by manually mailing reports to offices Communicates information on critical exams directly to physician offices and coordinates dialogues between physicians if indicated. Also, communicates information to patients that are designated to wait until exams are read, including physician's intent for follow up.
• Acts as liaison between the Radiologists, the Technologists, and the patient regarding waiting periods, status of test, etc. Instructs patient for exam preparation, assisting them when necessary. Maintains adequate stock of gowns, etc. in dressing rooms.
• May be required to Coordinate scheduling and complete patient charts for clinical screening of Biopsy patients. Schedule biopsy patients as needed and coordinate availability of physician, nurse and room to streamline workflow. Work with referral offices to retrieve biopsy patient history and order information
• Demonstrates UPMC Hamot's commitment to Service Excellence by understanding the needs of patients, their families, physicians and co-workers and doing what is required the first time, every time by being responsible, sensitive, accurate, timely, coordinated and thorough.
• May be required to ensure that all teleradiology exams are sent in a timely manner: assures that appropriate teleradiology service is used and proper documentation is completed. Monitors teleradiology sites to assure expected turn around time.
• May be required to coordinate adequate coverage after hours by paging clinical or technical staff to support emergent or capacity workloads
• Retrieves, prints, and reproduces images on preferred media performed at Hamot or regional offices . Imports outside images and reports into Radiology systems to allow them to be used for comparison with current exams.
• Uses the appropriate systems to register or update patient information, verifies insurance eligibility, and enters exams.
• May be required to access system to retrieve daily reports for OB Gyn Associates. Process reports and schedule patients diagnostic exams.
• Arrives and completes patients-registration for site modality. Accesses appropriate systems to review orders for accuracy and completeness and prints and reviews modality schedules to confirm order consistency. Following completion of patients' exams, and follow up documentation that is not retrievable from systems and scans for long term storage.