Clinical Support Specialist

UPMC; Cranberry Township (Butler County); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Excellent benefits

Pleasant work environment

Friendly team

Job summary

UPMC's Magee - Women’s Hospital is recruiting a Full Time Clinical Support Specialist to assist the Women’s Imaging Lemieux. The role supports daily operations, interacts with patients and staff, and maintains radiology workflows during daylight hours with rotating evenings and weekends.

The successful candidate will have a high school diploma or GED and at least one year of experience with computers, patient records, or reception. Knowledge of HIS/RIS and patient confidentiality is essential.

Qualifications

• High school diploma or GED required.
• 1 year of experience using computers, patient records, and/or reception.
• Ability to lead in absence of supervisor.
• Knowledge of hospital and radiology information systems.

Responsibilities

• Maintain office equipment and inform appropriate personnel of service needs.
• Interact with patients, families, staff and healthcare professionals; problem solve with independent judgment.
• Enter, retrieve, edit and print data in computer systems; answer telephones and triage calls.

Skills

Interpersonal skills

Communication

Leadership in absence of supervision

Education

High school diploma or GED

Tools

HIS (Hospital Information Systems)

RIS (Radiology Information Systems)

Job description

Join our team of Life Changers!

Magee - Women's Hospital of UPMC is hiring a Full Time Clinical Support Specialist to support the Women's Imaging Lemieux.

This position will work daylight hours with rotating evenings & weekends.

Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.

Purpose: Under the general direction of the Manager/Coordinator, this individual is responsible for maintaining operations to include specific support functions or satellite areas. Performs a broad range of clinical support services with active customer interface. Serves as a team leader and resource individual to ensure efficient provision of services.

Responsibilities:

• Maintain office equipment and inform appropriate personnel of service needs.
• Interact directly with patients, family members, staff members and healthcare professionals. Problem solve utilizing independent judgment.
• Utilize computer system to enter, retrieve, edit and print data as required.
• Answer work area telephones and triage calls as appropriate.
• Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
• Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
• Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
• Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
• Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
• Expeditiously compile documentation needed to process patient upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
• Obtain information and schedules examination appointments. Utilize judgment in determining appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
• Maintain inventory and orders supplies as required.

High school graduate or GED equivalent. 12 months previous experience in the use of computers, patient record maintenance and/or reception is required. Ability to assume a leadership role in the absence of immediate supervision. In-depth working knowledge of Hospital and Radiology Information Systems. Knowledge of third party healthcare coverage and billing requirements. Interpersonal and communication skills necessary to effectively interact with patients, physicians, consumers and other healthcare professionals.

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran