Imaging Services Support Specialist: Tech & Troubleshooting

McLeod Software; Birmingham (AL); Hybrid; USD 45,000 - 65,000; Full time

Job summary

McLeod Software in Birmingham, AL is looking for a Support Specialist to resolve technical and instructional issues for customers, diagnose software and hardware problems, and manage escalations. You will document activities and maintain relationships with clients while ensuring timely follow-up.

The role requires strong communication, multitasking, and the ability to learn internal systems. A bachelor’s degree with 2+ years of technical support, or 6+ years in a similar role, is expected.

Qualifications

• Bachelor's degree required; 2+ years in tech support preferred.
• Experience in a customer-facing environment preferred.
• Intermediate knowledge of Microsoft Office Suite.

Responsibilities

• Provide exceptional support for McLeod customers resolving software/hardware issues.
• Diagnose and resolve complex technical issues within McLeod software and devices.
• Document activities in McLeod's internal system and manage escalate requests.
• Communicate timelines and maintain customer relationships throughout resolution.

Skills

Communication skills

Customer-facing

Troubleshooting

Multitasking

Calm under pressure

Technical learning

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

McLeod Software in Birmingham, AL is looking for a Support Specialist to resolve technical and instructional issues for customers, diagnose software and hardware problems, and manage escalations. You will document activities and maintain relationships with clients while ensuring timely follow-up.

The role requires strong communication, multitasking, and the ability to learn internal systems. A bachelor’s degree with 2+ years of technical support, or 6+ years in a similar role, is expected.