Imaging Support Specialist - Troubleshoot & Thrive

Tom McLeod Software Corp

Birmingham (AL)

On-site

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

Tom McLeod Software Corp in Birmingham, AL seeks a Support Specialist, Core Imaging Services, to provide technical and instructional support for McLeod customers. The role diagnoses software/hardware issues, manages escalations, and documents activity in the internal system, helping minimize downtime and protect the product suite’s reputation.

The candidate will engage with customers, work across teams, and maintain clear communication while delivering timely follow-up during and after upgrades

Qualifications

Bachelor's degree or 2+ years of tech support in a customer-facing role OR 6+ years in tech support.

Responsibilities

Provide exceptional support for McLeod customers regarding McLeod Software’s products.
Diagnose and resolve complex technical and product functionality issues across software, PCs, and 3rd party hardware.
Test and reproduce issues to determine root cause and document deficiencies for the Imaging Product Group.
Manage customer expectations regarding resolution timeframes and issue diagnosis.
Escalate requests as needed; document all activities in McLeod's internal system.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree or 6+ years of experience in tech support

2+ years of technical support in a customer-facing role

Experience in software/transportation industry preferred

Intermediate Microsoft Office knowledge

Tools

Internal ticketing system

MS Office Suite

Job description

The candidate will engage with customers, work across teams, and maintain clear communication while delivering timely follow-up during and after upgrades

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