Imaging Services Patient Experience Advisor

Fairfax Radiology Centers; Fairfax (VA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Employer-paid Short- & Long-Term Disability Insurance

Profit Sharing Plan

Tuition Reimbursement Assistance

Job summary

A leading radiology practice in Virginia seeks a compassionate Imaging Services Patient Experience Advisor. This full-time role involves supporting patients and resolving concerns during their imaging experience, ensuring communication aligns with healthcare standards. Candidates should have strong communication and problem-solving skills, along with a high school diploma. The position offers a remote option after training and includes a comprehensive benefits package.

Qualifications

• 2+ years of experience in healthcare, patient relations, hospitality, or customer service.
• Ability to travel occasionally to Fairfax Radiology locations.
• Working knowledge of healthcare environments and patient rights preferred.

Responsibilities

• Serve as a primary point of contact for patient and guest concerns.
• Advocate for patients by addressing issues with empathy and professionalism.
• Investigate concerns through patient conversations and collaboration.

Skills

Strong communication skills

Problem-solving

Conflict-resolution

Compassionate handling of situations

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office (Word, Excel, Outlook, Teams)

Job description

Overview

Imaging Services Patient Experience Advisor – Fairfax, VA | Full-Time

Fairfax Radiology Centers — the largest radiology practice in the Washington, DC metropolitan area — is seeking a compassionate Imaging Services Patient Experience Advisor to help ensure every patient feels heard, supported, and cared for throughout their imaging experience.

You will serve as a trusted advocate for patients and guests, partnering with clinical and administrative teams to resolve concerns, strengthen communication, and elevate the overall experience across all Fairfax Radiology locations.

Schedule and Location

Schedule: Full-time, benefitted position; hours are Monday – Friday 8:30 AM – 5:00 PM

Location: Remote role after 6 months of training (occasional travel to imaging centers and to corporate office is required throughout tenure in position)

Why You’ll Love Working Here

• Make a meaningful difference by supporting and advocating for patients during important moments in their care
• Work in a collaborative, respectful environment that values compassion, teamwork, and service excellence
• Being part of an organization where patient experience is a top priority
• Enjoy a comprehensive benefits package, including:
• • Medical, dental, and vision coverage
  • Paid time off and holidays
  • Employer-paid Short- & Long-Term Disability Insurance
  • Profit Sharing Plan
  • Tuition Reimbursement Assistance

What You’ll Do

• Serve as a primary point of contact for patient and guest concerns, feedback, and service recovery
• Advocate for patients by addressing issues with empathy, professionalism, and timely follow-up
• Investigate concerns through patient conversations, chart review, and collaboration with care teams
• Ensure all interactions align with Fairfax Radiology’s hospitality standards and patient-centered values
• Communicate outcomes clearly to patients and families to provide understanding and closure
• Review and analyze patient feedback, NRC surveys, and online reviews to identify trends and improvement opportunities
• Track, document, and report patient experience data and outcomes
• Support Patient Relations and quality improvement initiatives

What You’ll Bring

• High school diploma or GED required
• Associate’s or Bachelor’s degree preferred
• 2+ years of experience in healthcare, patient relations, hospitality, or customer service
• Strong communication, problem-solving, and conflict-resolution skills
• Ability to handle sensitive situations with compassion, discretion, and professionalism
• Working knowledge of healthcare environments and patient rights preferred
• Proficiency with Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to travel occasionally to Fairfax Radiology locations

Who We Are

Fairfax Radiology Centers (FRC) provides advanced outpatient imaging at 20 locations across Northern Virginia. With more than 110 subspecialized radiologists and 700 employees, we are committed to delivering exceptional care and an outstanding patient experience.

Ready to help create exceptional patient experiences? Apply today to join Fairfax Radiology Centers.