Imaging Center Hospitality Associate

Fairfax Radiology Centers; Annandale (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Uniform Allowance

Generous PTO and Paid Holidays

Medical, Dental, Vision & Life Insurance

Employer-Paid Disability Insurance

Profit Sharing Plan

Tuition Reimbursement

Growth opportunities in healthcare

Job summary

A leading healthcare provider in Annandale, Virginia is seeking an Imaging Center Hospitality Associate to ensure a welcoming experience for patients. This role involves greeting patients, assisting with check-in, verifying orders, and maintaining a seamless reception area. Candidates should have a high school diploma and at least one year in customer service, with strong communication skills. Enjoy generous PTO, insurance plans, and growth opportunities while working weekdays only.

Qualifications

• Minimum 1 year of customer service or hospitality experience (healthcare experience a plus).
• Proficiency with computers and ability to toggle between multiple screens.
• Strong interpersonal skills with ability to show empathy and professionalism.

Responsibilities

• Greet patients promptly and provide a professional welcome.
• Assist patients with the check-in process and verify orders.
• Maintain a clean, organized reception area for patient comfort.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Education

High school diploma or GED

Tools

MedInformatics (MI)

RIS

Job description

Join to apply for the Imaging Center Hospitality Associate role at Fairfax Radiology Centers.

Imaging Center Hospitality Associate | Annandale, VA | Weekdays Only

Fairfax Radiology Centers — the largest radiology practice in Northern Virginia — is seeking an Imaging Center Hospitality Associate to join our team in Annandale, Virginia.

As the first point of contact for our patients and their families, you’ll play a key role in ensuring a welcoming, seamless, and supportive experience. This position requires professionalism, empathy, attention to detail, and the ability to balance hospitality with accuracy in every interaction. You’ll uphold our Imaging Center Hospitality Standards, ensuring confidentiality, courtesy, and teamwork in all aspects of patient service.

Why You’ll Love Working Here

• Uniform Allowance
• Generous PTO and Paid Holidays
• Medical, Dental, Vision & Life Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Profit Sharing Plan
• Tuition Reimbursement
• Opportunities for growth and professional development in patient services and healthcare administration

About the Role

This is a full‑time, benefitted position located in our Fairfax Radiology Center at Woodburn.

• Schedule: Monday – Friday, 6:45 AM – 3:15 PM (No weekends, major holidays, or call!)
• Perks: Free on‑site parking, and uniform allowance

What You’ll Do

• Greet all patients and guests promptly, providing a friendly and professional welcome.
• Assist patients with the check‑in process, including obtaining ID, orders, insurance information, and payments.
• Register patients accurately in RIS, scan necessary documents, and ensure data integrity for billing and claims.
• Verify orders and pre‑authorizations in MedInformatics (MI); eliminate discrepancies as needed.
• Maintain a clean, organized reception and waiting area to ensure a comfortable, patient‑focused environment.
• Monitor patient arrivals and wait times, keeping patients informed of delays and escalating concerns to the Radiology Center Manager when necessary.
• Answer and screen calls courteously following FRC Phone Etiquette Rules; transfer or relay information as appropriate.
• Assist with same‑day scheduling needs, walk‑in x‑rays, and other exams within the center.
• Provide additional support tasks such as burning/loading DVDs and releasing records.
• Uphold confidentiality, comply with OSHA, HIPAA, and other federal/state regulations.

What You’ll Bring

• High school diploma or GED required.
• Minimum 1 year of customer service or hospitality experience (healthcare experience a plus).
• Strong interpersonal and communication skills; ability to demonstrate respect, empathy, and professionalism even in stressful situations.
• Comfort interacting with patients while handling administrative tasks.
• Strong organizational and multitasking skills in a busy environment.
• Proficiency with computers, ability to toggle between multiple screens, and efficient keyboard use.
• Enthusiasm, professionalism, and a solution‑oriented approach.
• Ability to move throughout the office and handle items at/above/below desk level.

Who We Are

Fairfax Radiology Centers, LLC (FRC) is the largest radiology practice in the Washington, DC metropolitan area. With more than 110 subspecialized radiologists and 700 employees, FRC provides advanced medical imaging at 20 outpatient locations throughout Northern Virginia. We partner with hospitals and healthcare providers across the region to deliver exceptional patient care and specialized diagnostic services.

Equal Opportunity Employer

FRC is committed to diversity, equity, and inclusion. We provide equal employment opportunities to all employees and applicants regardless of race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, disability, veteran status, genetic information, or any other protected characteristic.

Ready to make a difference as the welcoming face of our Fairfax Imaging Center in Annandale, Virginia? Apply today to join FRC as an Imaging Center Hospitality Associate!