Imaging Services Advanced Medical Support Specialist

U.S. Department of Veterans Affairs; Waco (TX); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Federal Health Insurance

Traditional pension

Job summary

U.S. Department of Veterans Affairs in Texas seeks a Medical Support Assistant (Advanced) in Imaging Service to provide specialized administrative support across Austin, Temple, and Waco.

You will collaborate with medical clinicians to coordinate access to care and ensure efficient patient flow. Responsibilities include advanced scheduling, demographic/insurance verification, and preparing reports while maintaining accurate electronic records and patient communications.

Qualifications

• Must be a United States citizen with English proficiency.
• High school diploma or GED or State/provincial equivalency certificate.
• One year of specialized experience at GS-05 or equivalent.
• Experience scheduling and managing patient appointments and/or consults.

Responsibilities

• Assist in scheduling across multiple clinics and coordinating appointments.
• Enter and verify demographics and insurance information at check-in.
• Coordinate administrative functions for patient transfers between VA facilities or community providers.
• Prepare reports and manage patient communications via MyHealthyVet and other channels.
• Support team with clinic flow, huddles, and care coordination across disciplines.

Skills

Scheduling

CPRS

Cisco Jabber

Data tracking

Interdisciplinary collaboration

Education

High school diploma / GED

Tools

CPRS

Cisco Jabber

VistA

Job description

U.S. Department of Veterans Affairs in Texas seeks a Medical Support Assistant (Advanced) in Imaging Service to provide specialized administrative support across Austin, Temple, and Waco.

You will collaborate with medical clinicians to coordinate access to care and ensure efficient patient flow. Responsibilities include advanced scheduling, demographic/insurance verification, and preparing reports while maintaining accurate electronic records and patient communications.