Imaging Scheduler – Patient Access & Scheduling (Hybrid)

Medquest, Inc.; Durham (NC); Hybrid; USD 34,000 - 48,000; Full time

Benefits offered by this job

Hybrid/remote opportunities based on角色

Competitive salaries and benefits

Job summary

MedQuest Imaging seeks a patient-focused scheduling specialist for Durham Diagnostic Imaging. You will manage a high-volume call flow and accurately book MRI, CT, Ultrasound, and X-ray appointments while updating patient demographics and insurance data.

You will work as part of a fast-paced team, delivering professional service, documenting interactions, and supporting schedule optimization to ensure timely patient care.

Qualifications

• High School Diploma or GED required.
• 0-2 years in a healthcare setting preferred.
• Experience in a high-volume call center or fast-paced environment.

Responsibilities

• Serve as the first contact between the imaging center, providers, and patients.
• Accurately schedule and process inbound/outbound calls and faxes within 24 hours.
• Follow channels with teammates to support schedule fluidity and documentation.
• Input/update patient data, insurance information, and referring provider details.
• Maintain rapport with referring providers and contribute to top-tier patient care.
• Meet performance metrics: calls per day, appointments per day, call quality.

Skills

Excellent typing 40+ WPM

Medical terminology knowledge

Health insurance knowledge

Computers and Microsoft Office

Attention to detail

Positive attitude

Education

High School Diploma or GED

Tools

In-house scheduling software

Job description

MedQuest Imaging seeks a patient-focused scheduling specialist for Durham Diagnostic Imaging. You will manage a high-volume call flow and accurately book MRI, CT, Ultrasound, and X-ray appointments while updating patient demographics and insurance data.

You will work as part of a fast-paced team, delivering professional service, documenting interactions, and supporting schedule optimization to ensure timely patient care.